General Manager

YogaSix - Northern California•Elk Grove, CA

22d•$28 - $32•Onsite

About The Position

The General Manager (GM) is the cornerstone of any YogaSix studio and is responsible for its financial and experiential success. The GM is the proverbial captain of the ship, overseeing all aspects of studio functionality including Sales and Operations as well as the direct supervision of Wellness Advisors. They are also responsible for ensuring the studio is well-maintained and that customer service standards are upheld to YogaSix standards. They must have a passion for sales & customer service, take pride in their excellent communication skills, be a dedicated team leader who drives results, and be passionate about health and wellness.

Requirements

2+ years of retail/service sales or fitness sales experience
Confident in generating personal sales and training Wellness Advisors in sales
Experience supervising and training people successfully
Ability to manage and drive all revenue streams: memberships, retail, and teacher training
Proven experience in generating and following up on leads
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Ability to work harmoniously with co-workers, clients and the general public
Ability to stay calm at all times and act respectfully and professionally, even with customers who may voice frustrations
Strong customer service skills
Solid writing and grammar skills
Ability to excel in a fast changing, diverse environment
Ability to recognize areas of improvement and make changes using good judgment
Ability to prioritize and multitask
Highly organized, proficient in data management, ability to prioritize and meet deadlines
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and able to handle confidential information
Proficient with computers and Studio software

Responsibilities

Manage and grow all revenue streams including Memberships and Class Packages, Retail, and Workshops, Privates and Teacher Trainings.
Support prospective students through the lead generation, booking appointments, and membership sales process.
Ensure new members are onboarded properly and continue to feel the value of membership through utilizing classes and ensuring class quality is exceptional.
Work with Studio Owner and Director of Education to optimize class schedule on an ongoing basis.
Create and execute ongoing marketing plan focused on new client acquisition, activation, retention and loyalty.
Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic.
Social media management.
Recruit, hire, train, supervise, coach, and mentor all wellness advisors.
Recruit, hire, onboard, coordinate training, and terminate Teachers (with support of lead teacher).
Manage studio budget, spending, and reporting.
Manage maintenance issues, inventory and cleaning.
Participate in studio, regional and company-wide meetings and trainings as needed.
Work closely with Studio Owner and Corporate Office to ensure health and profitability of the studio.