General Manager- Austin Bluffs

Native Roots • Colorado Springs, CO

2d • Onsite

About The Position

The General Manager is responsible for the overall success of the store, including meeting expected sales targets, day-to-day operations of the store along with other key performance indicators. The General Manager is responsible for managing and developing a team of hourly employees. Working with the District Manager, the General Manager develops and implements store strategies and tactics that achieve sales, service, and operational performance goals.

Requirements

• 6 years of customer service and/or sales experience.
• 2 years management or supervisory experience.
• High school diploma, GED, or equivalent experience.
• Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge.
• Excellent verbal communication skills.
• Excellent customer service skills.
• Excellent critical thinking and problem-solving skills.
• Proficiency in using retail POS and loyalty systems.
• Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Sheets, Word, and Excel.
• Knowledge of METRC.
• Knowledge of local and state laws related to cannabis sales including Marijuana Enforcement Division (MED) regulations.

Nice To Haves

• 2 years of customer service and/or sales experience.
• Experience with Cannabis POS system.
• Cannabis knowledge or cannabis industry experience.
• Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Sheets, Word, and Excel.
• Knowledge of local and state laws related to cannabis sales including Marijuana Enforcement Division (MED) regulations.

Responsibilities

• Manages all recreational and medical cannabis sales operations and personnel within their retail location(s).
• Coaches and motivates the store team in alignment with retail objectives, key results and initiatives.
• Manages store opening and closing procedures.
• Builds and increases customer retention, fosters customer relationships, and develops brand awareness and loyalty within the stores managed.
• Utilizes company tools to train sales processes and hold team accountable to expected levels of customer service.
• Escalation point for customer communication and guidance including resolving customer complaints.
• Performs daily cash verifications and recordings.
• Manages store delivery, transfers, and inventory management processes.
• Manages store inventory with guidance and input from supply chain team to ensure store is appropriately stocked.
• Manages workforce and performance management efforts including hiring, onboarding, scheduling, training, mentoring, and evaluating employee performance.
• Ensures that processes and procedures are compliant to internal policies and standards as well as local and state regulations.
• Ensures compliant processes related to inventory reporting, employee reporting, patient reporting, and packaging.
• Manages to the store budget and reports performance to budget.
• Maintains the cleanliness and organization of the store including organizing products and inventory, sweeping, mopping, and dusting.
• Other duties as assigned.

Benefits

• Paid time off (PTO) immediately; starting at 2.5 weeks per year.
• Health, dental, vision, life, LTD, accident, and critical illness insurance plans.
• Retirement plans available after 6 months of employment.
• Earned Wage Access via ZayZoon.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED