General Manager (Miss J's Cafe)

LV Petroleum•Norwood, MO

11h•Onsite

About The Position

The General Manager (GM) is responsible for overseeing all operations of Miss J's Cafe, ensuring exceptional service quality, and managing the day-to-day activities of the cafe. This role includes managing staff, maintaining inventory, ensuring customer satisfaction, and ensuring the cafe meets all health, safety, and regulatory standards.

Requirements

Proven experience in restaurant or cafe management (3+ years preferred).
Strong leadership, organizational, and communication skills.
Knowledge of food safety standards and health regulations.
Ability to manage and motivate a diverse team.
Financial acumen, including budget management and cost control.
Ability to handle stressful situations with a calm and positive demeanor.

Nice To Haves

Experience with POS systems and other cafe management software.
Knowledge of coffee preparation, specialty drinks, and cafe menu items.
Bachelor’s degree in business management, hospitality, or a related field (preferred but not required).

Responsibilities

Oversee the day-to-day operations of the cafe, including opening and closing procedures.
Ensure that food and beverage quality meets Miss J's standards.
Maintain a clean, organized, and welcoming environment for both guests and staff.
Monitor financial performance, track sales, and manage budgeting and cost control to ensure profitability.
Recruit, train, and supervise cafe staff, including baristas, servers, and kitchen personnel.
Set work schedules, manage labor costs, and ensure proper staffing levels during peak times.
Foster a positive work environment, encouraging teamwork, and maintaining high employee morale.
Ensure exceptional customer service by addressing any customer concerns or complaints quickly and professionally.
Develop and implement strategies to increase customer satisfaction and retention.
Actively promote and embody the cafe's brand values, ensuring a consistent experience for customers.
Monitor inventory levels and reorder supplies as needed to avoid shortages or overstocking.
Work with suppliers to ensure cost-effective purchasing and timely deliveries.
Ensure that all operations comply with health and safety regulations.
Maintain cleanliness and sanitation standards in all areas of the cafe.
Oversee daily cleaning, food safety practices, and other regulatory compliance matters.
Work with the marketing team (if applicable) to develop promotional activities and local partnerships.
Engage with customers through social media and in-person events to maintain a positive presence in the community.