General Manager - Social Bar & Listening Room

AccorHotel • Banff, AB

11d • CA$71,000 - CA$77,000 • Onsite

About The Position

Social is where energy, craft, and hospitality converge. From sunlit afternoons to vinyl-fueled nights in the hidden Listening Room, this is a space for hospitality professionals who thrive on curiosity, connection, and rhythm. Here, cocktails tell stories, music sets the mood, and guests are invited to linger. You’ll work shoulder-to-shoulder with a passionate team, guiding memorable experiences through service, personality, and attention to detail. Every shift is hands-on, high-energy, and designed to delight.

Requirements

• Proven leadership experience in beverage-led, high-volume hospitality environments.
• Deep knowledge of spirits, mixology techniques, and modern cocktail culture.
• A leadership style rooted in presence, collaboration, and shared accountability.
• Strong understanding of service flow, guest psychology, and atmosphere-driven experiences.
• Comfort leading teams in fast-paced, design-forward, high-expectation environments.
• ProServe certification required.
• Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• Experience managing exclusive or concept-driven spaces (speakeasy, listening room, secret menu).
• Background in luxury hotels or destination nightlife concepts.
• Passion for evolving beverage programs and experiential bar models.
• Formal beverage, spirits, or leadership education.

Responsibilities

• Lead all front-of-house bar operations across the main bar, lounge, and Listening Room.
• Set, uphold, and evolve service standards that reflect energy, intention, and refined execution.
• Oversee scheduling, labor strategy, and daily operational readiness for a high-volume, beverage-led venue.
• Manage inventory, cost controls, supplier relationships, and operational systems.
• Ensure compliance with health, safety, licensing, and brand standards.
• Champion a cocktail-first program, including seasonal menus, large-format serves, wellness-forward creations, and rare spirit experiences.
• Own the Listening Room experience; discreet entry, ritual-led pours, curated vinyl, and storytelling-driven service.
• Collaborate closely with Culinary to shape pacing, mood, and guest flow.
• Maintain consistency of tone; confident, curious, and intentional, from day service through late-night energy.
• Lead, coach, and develop bartenders and service staff through mentorship, trust, and accountability.
• Inspire commitment and high performance by enrolling buy-in rather than directing through authority.
• Foster a culture of ownership, creativity, and emotional intelligence.
• Act as a visible, composed leader in the room, especially during high-energy or high-pressure services.

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation for Full-Time status (subject to availability).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed