General Manager - Industry Experience Required

Good Greek Moving & Storage•Plant City, FL

2d•Onsite

About The Position

As a General Manager with Good Greek, you will oversee operations and tasks to ensure all facets of the business run smoothly and at a profit, including but not limited to making necessary decisions to ensure compliance at all levels, directing the workflow of the operations team, sales, drivers, movers, and helpers as needed, and ensuring a positive experience for the customer through training and a positive work environment for employees. Good Greek is a total relocation company offering storage, trash removal, auto transport, realty services, insurance services and premier concierge services.

Requirements

Previous managerial experience
Previous experience in logistics and transportation
Knowledge of company systems
Knowledge of residential, commercial, and move process
Ability to problem solve effectively and efficiently
Ability to effectively lead a team and take charge
Active Listening
Effective verbal and written communications
Critical Thinking
Active Learning
Social Perceptiveness
Complex Problem Solving
Quality Control Analysis
Judgment and Decision Making
Systems Analysis and Systems Evaluation
Time Management
Management of Financial Resources
Management of Personnel Resources
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Nice To Haves

Bachelor's degree
Bilingual a plus

Responsibilities

Oversee general operations in all departments including sales, customer service, dispatch, warehouse, fleet management and compliance/safety
Manage and maintain mutually beneficial vendor relationships
Schedule and assign tasks to staff in a manner that is conducive for the office to run in a profitable, efficient and professional manner
Implement strategies to control expenses and increase streams of revenue opportunities
Make any personnel decisions as necessary including hiring or recruitment, terminations, evaluations, and disciplinary reports
Hiring, firing, and training at the local level.
Planning, scheduling, and monitoring quality assurance measures in all departments
Safety, Compliance, & DOT enforcement and management
Regularly review operational processes and procedures to ensure performance benchmarks are being met and to determine where improvements need to be made
Meet with associates on a regular basis to communicate expectations and scheduling etc.
Approve expenditures for supplies, materials, or human resources, ensuring that materials, labor, or equipment are used efficiently
Additional tasks/duties required by executive management/ownership relevant to your position as General Operations Manager
Review operations to determine where improvements need to be made
Meet with associates on a regular basis to communicate expectations and scheduling
Assign work to subordinates in a manner that is conducive for the office to run at a profitable and efficient manner as well as follow up on assigned tasks
Intervene as necessary in all facets of the office
Determine ways to advertise and get leads on potential moves
Authorize invoices for payment and transmit invoices to corporate office
Make any personnel decisions as necessary
Report any significant issues to the ownership and executive management team for further action as needed