General Manager

BallenIsles Country Club•Oak Brook, IL

14d•$80,000 - $100,000•Onsite

About The Position

The General Manager oversees all aspects of the Golfzon Social hospitality experience, which includes a bar and restaurant anchored by high-tech indoor golf simulators. This position is focused on ensuring a fun and enjoyable golf hospitality experience that includes assisting new visitors with the booking process, instruction on game technology use, delivering stellar service, managing food and beverage operations, and actively focusing on customer acquisition and retention through innovative programming. Other major responsibilities include implementing and monitoring the budget, hiring, training and supervising all key staff members, monitoring the quality of the property’s products and services, and securing the property’s assets, including inventories, facilities and equipment. The ideal candidate has experience in the daily management of F&B operations including staffing and scheduling, menu planning, and ensuring consistent and high levels of guest and patron service levels. The right candidate will have a customer-centric, entrepreneurial mindset, consistently seeking ways to elevate guest experiences while driving business growth through creative problem-solving, innovation, local partnerships and leadership.

Requirements

Must have 3 years of hospitality management in a full-service restaurant and bar
Demonstrated ability to run an efficient, high quality, service-oriented operation
Must possess excellent written and verbal communication skills
Must be highly organized, efficient and detail oriented
Must have excellent interpersonal skills
Must be proficient in Microsoft Office, CRM software and restaurant POS systems
Must have supervisory, coaching and staff development experience
Must have a strong business aptitude and passion for the F&B and golf business
Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

Nice To Haves

Experience working in a hybrid restaurant / entertainment venue preferred
Experience project managing a store renovation preferred
Golf Knowledge preferred, but not required

Responsibilities

Develop, maintain, and administer a sound business and organizational plan for the property which includes an operating budget and marketing plans
Manage restaurant operations to ensure seamless delivery of products to the customer
Hire, develop, and supervise all key employees of the facility
Extend a culture of hospitality to staff via proper scheduling, training and coaching
Operate the property in accordance with applicable local, state, and federal laws
Maintain food and beverage operations in accordance with health and safety guidelines
Oversee the care and maintenance of the property’s physical assets
Assist in the creation and coordination of the property’s marketing strategy in conjunction with the designated Regional Director of Marketing
Create and conduct player development programs to attract golfers to the facility
Ensure the highest standards for food, beverage, sports and recreation activities
Analyze financial statements (income and expenses) relative to budgeted goals and take corrective measures as necessary. Prepare monthly financial reports for upper management and ownership.
Participate in outside activities that are judged appropriate by the Regional Manager to enhance the presence of the property in the local community
Professionally and efficiently stock and display merchandise
Actively grow league, event sales and memberships at the facility