General Manager

EXOS•New York, NY

17d•Onsite

About The Position

As the General Manager of the Multi-Tenant Employee Wellbeing Center, you will serve as the primary liaison between Exos, the client, and tenant organizations, ensuring alignment in delivering a world-class wellbeing experience. You will be responsible for creating an exceptional member experience by leading all aspects of the site's operations with a hospitality-first mindset. You will lead a team, foster tenant engagement, and craft community-driven experiences that inspire participation and drive meaningful connections. Blending strategic thinking, operational excellence, membership sales and creativity, you will design and execute initiatives that make the wellbeing center an integral part of employees' lives.

Requirements

3+ years of experience in project, program, or operations management, with a proven ability to lead cross-functional teams.
Strong leadership background with a track record of managing both physical and digital communities.
Experience as a liaison in corporate, agency, or consulting environments, with expertise in aligning stakeholders.
Proficiency in analyzing data to guide programmatic decisions and measure success.
Exceptional communication skills with the ability to engage global, diverse audiences.
Familiarity with design thinking methodologies and a systems-thinking approach.
Bachelor’s Degree in fitness or business-related fields

Responsibilities

Oversee day-to-day operations, ensuring the wellbeing center is clean, safe, and efficiently managed.
Lead, mentor, and inspire a diverse team to deliver exceptional member experiences.
Drive membership sales by engaging prospective members, conducting facility tours, and demonstrating the value of membership to help individuals achieve their fitness goals.
Create and execute strategies that increase member participation in programs, classes, events, and personal training.
Partner with the client to align wellness center operations with building-wide objectives and tenant satisfaction.
Develop initiatives that enhance member satisfaction, loyalty, and retention.
Manage budgets and track financial performance to meet operational and revenue goals.
Act as the key liaison between Exos, the client, and tenant organizations, building strong, collaborative relationships.
Utilize systems thinking to create scalable experiences and establish measurable KPIs for tenant engagement and program success.
Plan and execute events that unite community leaders and members, fostering impactful interactions.
Support field operations teams in delivering exceptional programs by applying critical thinking and subject matter expertise.
Develop programs tailored to tenant needs, ensuring alignment with Exos’ values and principles.
Partner with tenant organizations to promote wellbeing center offerings through newsletters, social media, and onsite events.
Tailor communications to effectively engage diverse audiences, simplifying complex strategies into actionable narratives.
Craft compelling messages that resonate emotionally and create a sense of community and belonging.