General Manager

Auberge Collection•Rutherford, CA

24d•$300,000 - $325,000•Onsite

About The Position

The General Manager will be responsible for leading a team to drive extraordinary performance in all areas of the hotel operation. This role sets the strategic direction ensuring alignment with our luxury standards and values. Serves as the coach and champion of all team members, attracting new talent, developing their skills, and creates a positive and enriching culture on property. This role is a consummate host – serving as the Ambassador and key spokesperson for the hotel, nurturing relationships with team members, hotel owners and within the community. Working directly for ownership, effectively manage the owner relationships, and act in partnership with Auberge Collection Oversee the development of the strategy and business plan to deliver our objective of being the best-loved operator of one of a kind luxury hospitality and experiences. Responsible for initiating, facilitating, and guiding well-designed and creatively curated guest experiences unique to the property through the food & beverage outlets, other amenities, product selection, partner alignment, and space activation. Develop the recruitment and employment brand strategy to become the employer of choice in the local market Build a rich culture of trust, pride and joy that will result in a high employee advocacy and team member engagement. Oversee the creation and successful implementation of the guest experience - Pre-Arrival, Arrival, During The Stay, Departure and Post-Departure to ensure that our guests report the highest levels of personal and customized services. Ensure that all financial targets are met as well as accurate monthly forecasting Spearhead the commercial strategy to drive and increase revenue as well as be the sales champion and visible with most influential travel advisors, clients and media Partner with your Executive leadership team to ensure each department is functioning with the highest standards of excellence Champion new initiatives and take calculated risks to improve property performance Actively engage with the local community, businesses, and high society to embed the property and region as a cultural and social landmark. Play a pivotal role in introducing the new membership club, both in engagement strategy and ongoing programming Elevate on property activations, including in wellness, arts, culture, to ensure that the property is appealing to a broader set of interest groups and demographics While preserving the integrity of the offering, ensure that it evolves to better cater to next gen consumers through adjustments to service style, offerings etc.

Requirements

10+ years progressive experience in luxury hotel operations management serving as a General Manager
Experience cultivating relationships with ultra-high-net-worth individuals and discerning global clientele
Proven ability to lead luxury membership ecosystems and private club cultures
Sophisticated understanding of member engagement, social programming
Savvy approach to business operations, with innovative thinking to address unique challenges
Previous experience managing independently branded luxury hotels
Robust experience in operations, particularly in F&B and club membership management
Agile and solution-oriented, with strong communication skills and the ability to navigate dynamic environments
Strong involvement with the local community
International exposure that enriches brand positioning
Ability to create and sustain a culturally relevant luxury environment that resonates with global tastemakers, members, and guests

Responsibilities

Lead a team to drive extraordinary performance in all areas of the hotel operation.
Set the strategic direction ensuring alignment with luxury standards and values.
Serve as the coach and champion of all team members, attracting new talent, developing their skills, and creating a positive and enriching culture.
Act as the Ambassador and key spokesperson for the hotel, nurturing relationships with team members, hotel owners, and the community.
Manage owner relationships and act in partnership with Auberge Collection.
Oversee the development of the strategy and business plan.
Initiate, facilitate, and guide well-designed and creatively curated guest experiences.
Develop the recruitment and employment brand strategy.
Build a rich culture of trust, pride, and joy.
Oversee the creation and successful implementation of the guest experience.
Ensure all financial targets are met and accurate monthly forecasting.
Spearhead the commercial strategy to drive and increase revenue.
Partner with the Executive leadership team to ensure each department functions with the highest standards of excellence.
Champion new initiatives and take calculated risks to improve property performance.
Actively engage with the local community, businesses, and high society.
Play a pivotal role in introducing the new membership club.
Elevate on-property activations, including in wellness, arts, and culture.
Ensure the offering evolves to better cater to next-gen consumers.