General Manager I - Store 7707 - Pontiac, IL
About The Position
The General Manager is a professional-level sales and management position responsible for supporting both sides of the business, inspiring the team, helping customers succeed, and growing the business with integrity. The role requires understanding store systems, automotive systems, and parts, including identifying and troubleshooting customer needs and providing project assistance for DIY customers. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. This is an exempt role requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, an hour for lunch, and rotating nights and weekends. Additional hours may be needed based on staffing, store conditions, sales targets, and other business demands. The schedule is based on business needs.
Requirements
- 2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
- Successful experience managing profitability, with demonstrated financial and business acumen.
- High school diploma or GED.
- Valid driver's license.
- Ability to communicate effectively in spoken and written English and build strong relationships with Customers, peers, and upper management.
- Ability to use Microsoft Word and Excel effectively.
- Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
- Ability to review and analyze business reports, including profit and loss statements.
- Ability to hold others accountable, inspect work quality, and give inspiring feedback.
- Ability to work an assortment of days, evenings, and weekends as needed.
- Ability to locate and stock parts; apply safety knowledge; and execute and train project and product quality recommendations.
- Ability to perform advanced parts lookup and sourcing, including special orders, FDO, and second-source options.
- Ability to execute and train store operational processes, procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
- Ability to recruit, select, hire, and develop quality Team Members and build and grow Professional Customer relationships.
Nice To Haves
- Working knowledge of automotive systems.
- Spanish language skills.
- Bachelor's degree in business or a related area.
- ASE certification.
- ASE P2 certification or equivalent readiness.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
- Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
- Ensure execution of inventory and operational standards.
- Coach Team Members to meet Customer expectations for both DIY and Professional customers.
- Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
- Lead change management.
- Embrace diversity and foster a respectful environment for Customers and Team Members.
- Provide DIY services such as battery installation and testing and wiper installation.
- Assist the District or Region with other functions upon request.
Benefits
- Comprehensive health and wellness benefits program for Team Members and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
