General Manager (Contract)

Chartwell • Township of Langley, BC

20d • CA$100,000 - CA$115,000

About The Position

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day. This is a contract position for 16 months.

Requirements

• Experience in a the Retirement Living, Hospitality, or another relevant sector
• Minimum of 3-5 years’ experience in a leadership role
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners
• Demonstrated decision-making, problem-solving, and budget management skills

Responsibilities

• Manage Talent: Lead an interdisciplinary team of Managers, Sales Consultants and front line employees; Build a strong team: sources, selects and onboards key talent; Actively plan for succession; Develop employees: coaches and manages performance.
• Drive Results: Expect personal accountability; Recognize and rewards results; Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk.
• Lead and Influence: Lead culture; Engage employees.
• Ensure Commitment to Service Excellence: Apply service standards to decision making; Align with our RESPECT values; Communicate the importance of looking through the lens of the customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed