General Manager
CENTURY FIRE PROTECTION LLC•Knoxville, TN
•Hybrid
About The Position
Responsible for the overall leadership, strategic direction, and financial performance of the fire protection business, including fire sprinkler, fire alarm, inspection, service, and special hazard systems; oversees operations, safety, quality, customer relationships, and growth while ensuring compliance with all applicable codes, regulations, and company standards.
Requirements
- Bachelor’s degree in Business, Construction Management, Engineering, or related field (or equivalent experience)
- 10–15 years of experience in fire protection with leadership responsibility
- Proven P&L management and financial leadership experience
- Demonstrated success managing large teams and complex operations
- NICET certification(s) in Water-Based Systems and/or Fire Alarm Systems
- State or local contractor or qualifying agent licenses, where applicable
- Proficiency with Microsoft Office
- Experience with construction or service management software (ERP, project management, scheduling, and work order systems), ServiceTrade preferred.
Nice To Haves
- ServiceTrade preferred
Responsibilities
- Lead, develop, and hold accountable operations, service, inspection, project management, and administrative leaders.
- Establish clear performance expectations, goals, and accountability across all teams.
- Foster a culture of safety, quality, professionalism, and continuous improvement.
- Oversee daily fire protection operations, including installation, service, inspection, and testing.
- Ensure full compliance with NFPA standards, AHJ requirements, OSHA regulations, and company policies.
- Own full P&L responsibility, including budgeting, forecasting, and strategic planning.
- Drive profitability through labor efficiency, pricing discipline, cost control, and change management.
- Partner with sales and estimating to grow installation, service, and recurring inspection revenue.
- Maintain strong relationships with key customers, general contractors, vendors, and authorities having jurisdiction.
- Champion safety, training, licensing, and audit readiness across the organization.
- Lead process improvement initiatives, system optimization, and KPI tracking (margin, growth, safety, inspections, retention).
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Voluntary Life Insurance
- Short-term & Long-term Disability
- Paid Time Off
- Paid Holidays
- 401(K) with Company Match
- Employee Assistance Program
- Employee Relief Fund
- Supplemental Insurance including Critical Illness, Hospitalization & Accident
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What This Job Offers
Job Type
Full-time
Career Level
Manager
