General Manager (Auntie Anne's Grand Prairie Outlets - Grand Prairie, TX)

Auntie Anne's/Cinnabon/Jamba Juice/Carvel • Grand Prairie, TX

4d • $45,000 - $55,000 • Onsite

About The Position

Auntie Anne's is seeking a reliable, results-driven General Manager to lead their bakery in Grand Prairie, TX. The mission is to create moments of joy through fresh baked favorites and unforgettable guest experiences. The General Manager will be responsible for leading the bakery, developing the team, and driving business success. This role involves overseeing daily operations, ensuring exceptional guest experiences, managing financial results, and executing operational procedures. Success is measured by building a strong leadership bench, developing future managers, improving team performance, and fostering a culture of accountability, engagement, and growth. The ideal candidate is passionate about leadership, enjoys developing others, thrives in a fast-paced environment, and is committed to driving results while maintaining a positive team culture.

Requirements

• Must be 18 years of age or older
• Reliable transportation and consistent attendance
• Flexible availability, including evenings, weekends, and holidays as business needs require
• Demonstrated commitment to punctuality, including arriving on time, prepared, and ready to work
• Dependable attendance record with the ability to consistently support operational needs
• Strong work ethic and commitment to accountability, ownership, and team success
• Ability to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policies
• Ability to follow and enforce company policies, procedures, and brand standards
• TB clearance required (if applicable by location)
• 2+ years of restaurant, retail, food service, or hospitality management experience preferred
• Previous General Manager, Assistant Manager, Restaurant Manager, Store Manager, or multi-department leadership experience strongly preferred
• Proven experience developing, coaching, and retaining high-performing teams
• Demonstrated ability to build a leadership pipeline and prepare team members for promotion opportunities
• Experience conducting performance reviews, coaching conversations, and corrective action when necessary
• Ability to inspire, motivate, and hold team members accountable while maintaining a positive work environment
• Strong business acumen with experience managing sales, labor, inventory, and profitability goals
• Ability to stand, bend, lift, and remain active throughout a shift
• Comfortable working in warm and cold environments, including around ovens, prep areas, and walk-in coolers
• Basic math skills and proficiency with point-of-sale and business management systems
• Strong communication, leadership, conflict-resolution, and guest service skills
• Food Handler Certification (current or ability to obtain within 30 days of hire)
• High school diploma or equivalent required
• Comfortable using smartphones, tablets, scheduling software, and store technology systems
• Demonstrates honesty, integrity, accountability, reliability, and a commitment to developing others
• Successful background check required

Nice To Haves

• Additional education is a plus

Responsibilities

• Lead all daily bakery operations to ensure exceptional guest experiences and operational excellence
• Recruit, hire, train, coach, and develop team members and future leaders
• Build a positive culture focused on accountability, teamwork, communication, and respect
• Drive sales growth and achieve bakery performance goals
• Monitor labor, food costs, inventory, and overall profitability
• Ensure compliance with all company policies, food safety standards, and operational procedures
• Maintain high standards of product quality, cleanliness, food safety, and guest service
• Manage scheduling to support business needs while maximizing team productivity
• Conduct regular performance conversations, coaching sessions, and development planning
• Establish clear performance expectations and provide ongoing feedback to support growth and development
• Identify high-potential team members and prepare them for advancement opportunities
• Hold managers and team members accountable for performance, attendance, guest service, and operational standards
• Support succession planning by developing future Shift Managers, Assistant Managers, and General Managers
• Conduct performance coaching, employee development, and corrective action when necessary
• Ensure accurate cash handling, deposits, inventory controls, and loss prevention practices
• Analyze business metrics and implement action plans to improve results
• Resolve guest concerns promptly and professionally
• Lead by example through professionalism, accountability, and a strong work ethic
• Maintain a clean, organized, and safe work environment
• Foster a culture of continuous improvement and operational excellence

Benefits

• Competitive pay
• Performance-based bonus opportunities
• Free on-duty shift meals plus employee discounts on Auntie Anne's favorites
• Paid training and leadership development opportunities
• Career growth opportunities within a growing organization
• Free uniforms
• Eligible benefits may include health insurance, life insurance, paid time off, and a 401(k) plan
• Supportive and team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED