General Manager

ServiceMaster Rapid Response•Topeka, KS

15d•Onsite

About The Position

Responsible for the overall performance of the office location function and office personnel. This role involves managing personnel effectively to achieve company goals, maintaining the general operations and maintenance of the grounds and building, and developing an awareness of company goals and strategies among personnel. The General Manager is expected to maintain the highest possible standards of production and quality of work in the most economic manner, be available to all aspects and personnel in the business, and keep Owners and management informed of all aspects of the business. Additionally, this role involves developing and monitoring company policies and procedures, providing guidelines to assist in achieving operational and service quality goals, and ensuring enforcement.

Requirements

Annual budget (Service Revenue, Variable Expense, Fixed Expenses, and Contribution) is prepared and submitted prior to the beginning of the calendar year.
Planned increase in last year’s revenue is budgeted and achieved.
Acceptable percentages are budgeted for all variables expenses.
All service revenue and expenses budgets have been achieved or exceeded monthly.
All service revenue and expenses budgets have been achieved or exceeded annually.
Turnover of personnel is kept to an acceptable level of no more than 15%.
Bonus and incentive programs are established for individual personnel.
A personal file is kept on each employee with Job Application, Salary information, Job History, Job Description.
A personal review should be coordinated for all personnel on an annual basis.
Revenue meetings held monthly for all department managers.
Staff meetings are held monthly.
Ensure each employee receives recognition on special occasions; service anniversaries, birthdays, etc.
Exterior of building is maintained and checked weekly and reported to Production Manager.
Landscape, i.e. grass, shrubbery, etc, is maintained at good levels.
All entrances or openings are secured daily.
Interior of office is maintained at an optimum level.
Products are stores securely and efficiently for distribution in designated areas.
When no less than two company meetings are held annually to share company goals and objectives with all employees.
Personnel, sales and production meetings are held to keep all employees informed of the company‘s goals, and the day to day, month to month progression.
The re‐service rate is no more than 5% of jobs produced.
There is no more than on re‐service per month due to faulty equipment or lack of chemicals.
All crew chiefs and helpers wear ServiceMaster Clean uniforms.
Equipment, uniforms, vehicles should be inspected in a monthly basis and corrections should be made within 24 hrs.
All services are performed to ServiceMaster Clean specifications.
When all equipment, supplies, and vehicles are accounted for and in good condition.
When office is informed of schedule and estimated return when leaving the office.
When office is phoned with four hours (or twice daily) while out, unless on vacation, conference or training seminars.
All employees feel free to meet and discuss business issues.
When all employees receive impartial support, with personal time being allocated as determined by the job responsibility.
Maintains knowledge base on current business trends and economy.
Develops written procedures for sales, production, closing and opening office, job handling, etc.
Serves as an informative source and guide to all employees and directs all special requests.
Works with the President/Owner to establish, change, and update company policies.
Reviews company policy at least once a year.

Responsibilities

Prepare and achieve budgeted revenue goals and budgeted expenses.
Manage personnel effectively to achieve company goals and delegate proper authority.
Properly maintain the general operations and maintenance of the grounds and the building.
Develop an awareness of company goals and strategies among personnel.
Maintain the highest possible standards of production and quality of work in the most economic manner.
Be available to all aspects and personnel in the business.
Keep Owners and management informed of all aspects of the business.
Develop and monitor company policies and procedures, providing guidelines to assist in achievement of the operational and service quality goals of the company.
Responsible for enforcement of policies and procedures.
Prepare and submit the annual budget (Service Revenue, Variable Expense, Fixed Expenses, and Contribution) prior to the beginning of the calendar year.
Budget and achieve planned increase in last year’s revenue.
Ensure all service revenue and expenses budgets have been achieved or exceeded monthly and annually.
Keep personnel turnover to an acceptable level of no more than 15%.
Establish bonus and incentive programs for individual personnel.
Maintain a personal file on each employee with Job Application, Salary information, Job History, Job Description.
Coordinate a personal review for all personnel on an annual basis and hold revenue meetings monthly for all department managers.
Hold staff meetings monthly.
Ensure each employee receives recognition on special occasions; service anniversaries, birthdays, etc.
Maintain and check the exterior of the building weekly and report to the Production Manager.
Maintain landscape, grass, shrubbery, etc., at good levels.
Secure all entrances or openings daily.
Maintain the interior of the office at an optimum level.
Store products securely and efficiently for distribution in designated areas.
Hold no less than two company meetings annually to share company goals and objectives with all employees.
Hold personnel, sales and production meetings to keep all employees informed of the company‘s goals, and the day to day, month to month progression.
Ensure the re-service rate is no more than 5% of jobs produced.
Ensure there is no more than one re-service per month due to faulty equipment or lack of chemicals.
Ensure all crew chiefs and helpers wear ServiceMaster Clean uniforms.
Inspect equipment, uniforms, and vehicles on a monthly basis and make corrections within 24 hours.
Perform all services to ServiceMaster Clean specifications.
Ensure all equipment, supplies, and vehicles are accounted for and in good condition.
Inform the office of schedule and estimated return when leaving the office.
Phone the office with updates four hours (or twice daily) while out, unless on vacation, conference or training seminars.
Ensure all employees feel free to meet and discuss business issues.
Provide impartial support to all employees, allocating personal time as determined by job responsibility.
Maintain knowledge base on current business trends and economy.
Develop written procedures for sales, production, closing and opening office, job handling, etc.
Serve as an informative source and guide to all employees and direct all special requests.
Work with the President/Owner to establish, change, and update company policies.
Review company policy at least once a year.