General Manager (3952)

B.HOM Student Living • Ames, IA

16d • Onsite

About The Position

At B.HOM Student Living, we are more than just a property management company—we create communities where people thrive. With a growing national footprint, we are building something special and looking for driven leaders who want to grow with us. We live our core values every day: People-First Service, Accountability, Empowerment, Grit & Perseverance, Diversity, Inclusion & Belonging. The General Manager has full responsibility for the overall operations and financial performance of the assigned community. This includes oversight of staffing, leasing, marketing, maintenance, financial management, and resident experience. This role is accountable for delivering strong operational results, driving NOI, and leading a high-performing team.

Requirements

• Strong leadership and team management experience
• Excellent communication skills, both written and verbal
• Strong customer service and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and general computer systems
• Understanding of student housing operations and campus environments
• Ability to obtain any required state leasing license within required timeframe

Nice To Haves

• Experience in student housing or multifamily property management
• Familiarity with property management systems such as Entrata

Responsibilities

• Hire, train, coach, and develop all community team members
• Lead team scheduling and ensure appropriate staffing levels
• Address performance, attendance, and development opportunities proactively
• Foster a high-performance, accountable team culture
• Oversee all day-to-day property operations across departments
• Conduct regular inspections of units, common areas, and amenities
• Ensure property standards are maintained and enhanced
• Coordinate unit turns to meet move-in deadlines
• Support leasing efforts, tours, and sales activities as needed
• Maintain strong leasing and marketing strategies to achieve occupancy goals
• Build relationships with campus partners and local organizations
• Oversee resident relations, conflict resolution, and lease compliance
• Lead resident engagement programming and community events
• Manage property budget, expenses, and financial performance to maximize NOI
• Monitor resident accounts for accuracy, collections, and timeliness
• Ensure adherence to internal financial controls and company policies
• Identify opportunities for operational and financial improvements
• Develop partnerships with universities and local organizations
• Lead outreach marketing initiatives in the surrounding community
• Represent B.HOM professionally with residents, clients, and stakeholders
• Perform other duties as assigned to support the success of the community

Benefits

• Competitive compensation + performance-based bonus opportunities
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with company match
• 12-weeks of Paid Parental Leave
• Company Paid Sabbatical Leave
• 12 company-paid holidays
• Birthday holiday
• Paid Time Off — Starting at 120 hours per year
• Sick and safe time
• Short and long-term disability insurance
• Pet insurance options
• Career growth opportunities within a rapidly growing organization
• A people-first culture focused on development and success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree