General Manager - Commercial Mechanical Contractor

Shaw Boiler and Mechanical•Portsmouth, VA

1d•$120,000 - $150,000•Onsite

About The Position

Shaw Boiler and Mechanical is seeking an exceptional General Manager to serve as the company’s senior operational leader, reporting directly to the President. This is a high-level leadership position with broad authority over employees, managers, office operations, field coordination, hiring, performance management, safety, and company procedures. The General Manager will work directly with Account Managers, field leadership, service schedulers, accounting personnel, and other office employees to ensure continuity, accountability, and consistent execution throughout the company. The ideal candidate will have at least 10 years of commercial mechanical-contractor experience and a strong working understanding of commercial HVAC, boilers, piping, welding, service operations, construction projects, and field safety. While not required to be the most advanced technician, the candidate must understand the work well enough to communicate effectively with skilled tradespeople, recognize operational and technical problems, ask the right questions, and hold employees and managers accountable. Shaw Boiler and Mechanical is a commercial and industrial mechanical contractor specializing in boiler systems, steam and hydronic systems, commercial and industrial HVAC, piping, welding, mechanical construction, service, and emergency response, supporting critical operations throughout Hampton Roads and surrounding regions. The company is focused on building a stronger, more structured, and increasingly self-sufficient organization, with the General Manager playing a central role in this effort and having the opportunity for greater executive responsibility.

Requirements

At least 10 years of experience working for a commercial mechanical contractor.
Substantial experience managing employees in commercial mechanical service, construction, or both.
Working knowledge of commercial HVAC systems, boilers, steam and hydronic systems, piping, welding, mechanical construction, service operations, and field safety.
Demonstrated ability to lead experienced office personnel, managers, supervisors, and skilled tradespeople.
Experience recruiting, interviewing, hiring, onboarding, evaluating, disciplining, and developing employees.
Ability to recognize operational and technical concerns without personally performing every technical task.
Experience developing, documenting, implementing, and enforcing company procedures.
Strong organizational and decision-making abilities.
Strong written and verbal communication skills.
Professional appearance and conduct.
Sound judgment, discretion, integrity, and the ability to handle confidential information.
Ability to use or learn field-service management platforms, Microsoft 365, and related business systems.
Valid driver’s license and an acceptable driving record.

Nice To Haves

Previous ASME, NBIC, or National Board R-Stamp experience is not required.

Responsibilities

Serve as the highest-ranking employee beneath the President.
Provide consistent leadership across office and field operations.
Directly manage Account Managers, field supervisors, the service scheduler, accounting personnel, and other designated employees.
Establish clear expectations and hold managers and employees accountable for performance, conduct, communication, and follow-through.
Address employee and operational problems promptly, professionally, and consistently.
Make routine operating and personnel decisions without requiring the President’s approval at every step.
Maintain a visible understanding of current workload, manpower demands, scheduling pressures, and operational priorities.
Work closely with the service scheduler without taking over the daily scheduling function.
Ensure strong communication and continuity between Account Managers, office personnel, field leadership, and field employees.
Identify breakdowns between departments and implement practical, lasting corrections.
Review applications and identify qualified candidates.
Conduct professional, thorough interviews.
Check references and employment history.
Make employment offers within established and approved compensation ranges.
Coordinate and oversee employee onboarding.
Help the company recruit and retain qualified boiler technicians, HVAC technicians, welders, pipefitters, field leaders, Account Managers, and office personnel.
Maintain high hiring standards and avoid filling positions simply to fill an opening.
Create and implement a formal employee evaluation program.
Conduct fair, meaningful, and properly documented performance evaluations.
Establish measurable expectations for employees and managers.
Recognize strong performance and address inadequate performance directly.
Develop written performance-improvement plans when necessary.
Provide coaching, corrective direction, and disciplinary action.
Exercise the authority to hire, discipline, and terminate employees within company policy.
Handle employee concerns and workplace disputes calmly, fairly, and without favoritism.
Help capable employees grow into positions of greater responsibility.
Review, document, establish, and improve procedures throughout office and field operations.
Ensure approved procedures are understood, practical, and consistently followed.
Improve communication, handoffs, documentation, and accountability between departments.
Identify inefficient or outdated practices and implement better processes.
Help establish a professional management structure that does not depend on the President’s involvement in every daily decision.
Approve routine purchases within established authority and company guidelines.
Ensure operational issues are resolved at the appropriate management level.
Bring significant matters to the President with clear facts, sound judgment, and recommended solutions.
Oversee the company’s safety program and promote a strong safety culture.
Ensure required safety meetings, training, and documentation are completed.
Monitor compliance with company safety policies and applicable workplace requirements.
Oversee incident reporting and investigations.
Identify contributing causes and implement corrective action.
Hold managers and employees accountable for unsafe behavior and failure to follow established procedures.
Work with accounting personnel and outside providers as needed while administrative compliance functions remain with their assigned parties.

Benefits

Health insurance
Opportunity for advancement
Paid time off
Vision insurance
401(k) matching
Bonus based on performance
Company car
Dental insurance
Company-provided phone and iPad
Life insurance
Paid holidays
Professional development and continuing-education opportunities
Relocation assistance may be available for an exceptionally qualified candidate.