General Manager
About The Position
This hotel is owned and operated by an independent franchisee, Vail Resorts, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Meet and exceed customer expectations as measured by Marriott Luxury Collection brand scoring metrics through proactive lodging, food and beverage, and group/conference management and relations. Develop and execute property strategic plan along with departmental leaders. Exhibit keen financial acumen, creating and managing departmental budgets, including forecasting, variances and top-tier revenue management. Work closely with internal and third party Revenue Management, Reservations, and Group Sales teams to maximize revenue and occupancy, ensuring the hotel is consistently positioned as top 2-3 performing hotels in market. Collaborate with other General Managers in-resort as well as cross-divisional resort leaders to resolve challenges and provide seamless Experiences of a Lifetime for guests. Critical thinker with property-based, total resort, divisional and enterprise-wide priorities always in practice. Provide brand ambassadorship of Marriott culture and happenings to Vail Resorts community. Functional brand expertise expected. Recruit, interview, hire, coach, and develop leaders. High level of accountability, communication and personnel management required in order to maintain only luxury-level talent. Support guest recovery opportunities as necessary through both short term resolution and long term strategic action planning. Strong connection to all staff expected with ability to balance administrative duties of office and willingness to assist in operations when necessary. Complete processes as appropriate and act as a liaison with other company functions and departments, including but not limited to: Accounting/Finance, Human Resources, Payroll, Sales, Workers Comp, Revenue Management, Purchasing, Engineering, Conference Services, and Marketing. Provide leadership and support of highly centralized company culture. As the leader of the property, champion a diverse, inclusive and equitable (DEI) culture. Additional duties as required.
Requirements
- Bachelor’s Degree – Required
- 12-15 years lodging and hospitality experience required, with specific experience luxury and brand environments as well as in growing and developing senior leaders.
- Previous Hotel, Assistant General Manager or General Manager experience highly advised.
- Proven experience and passion for providing excellent service.
- Exemplary verbal and written communication skills in English required. Ability to read, comprehend and write complex correspondence and effectively communicate with guests and employees using diplomacy and tact required.
- Valid Colorado Driver License and ability to complete a Motor Vehicle Report on hire.
- Proficiency with Microsoft Office applications required
Nice To Haves
- proficiency with property management software and property maintenance software preferred
Responsibilities
- Meet and exceed customer expectations as measured by Marriott Luxury Collection brand scoring metrics through proactive lodging, food and beverage, and group/conference management and relations
- Develop and execute property strategic plan along with departmental leaders
- Exhibit keen financial acumen, creating and managing departmental budgets, including forecasting, variances and top-tier revenue management
- Work closely with internal and third party Revenue Management, Reservations, and Group Sales teams to maximize revenue and occupancy, ensuring the hotel is consistently positioned as top 2-3 performing hotels in market
- Collaborate with other General Managers in-resort as well as cross-divisional resort leaders to resolve challenges and provide seamless Experiences of a Lifetime for guests
- Provide brand ambassadorship of Marriott culture and happenings to Vail Resorts community. Functional brand expertise expected
- Recruit, interview, hire, coach, and develop leaders. High level of accountability, communication and personnel management required in order to maintain only luxury-level talent
- Support guest recovery opportunities as necessary through both short term resolution and long term strategic action planning
- Strong connection to all staff expected with ability to balance administrative duties of office and willingness to assist in operations when necessary
- Complete processes as appropriate and act as a liaison with other company functions and departments, including but not limited to: Accounting/Finance, Human Resources, Payroll, Sales, Workers Comp, Revenue Management, Purchasing, Engineering, Conference Services, and Marketing. Provide leadership and support of highly centralized company culture.
- As the leader of the property, champion a diverse, inclusive and equitable (DEI) culture
- Additional duties as required
Benefits
- Free passes for employees
- employee discounted lift tickets for friends and family
- free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
