Planet Fitness - General Manager - North York (Yonge & Sheppard)

Taymax Group•Toronto, ON

1d•CA$55,000 - CA$60,000•Onsite

About The Position

We are thrilled to begin our search for a General Manager (GM) at our newest Planet Fitness located at Yonge & Sheppard in North York, Ontario! The GM is a charismatic people-oriented leader who is both a brand ambassador and strategic operations leader. Reporting directly to an Area Director, this individual will be responsible for the oversight of gym operations for a new club to ensure an exceptional “Judgement Free” member experience, as well as a financially successful club. The General Manager will be accountable for hiring, onboarding and leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Requirements

Strong leadership, team building and coaching skills.
Strong business acumen, organization, problem solving and planning skills.
Ability to communicate clearly and effectively, and act decisively.
Ability to think creatively and strategically as well as set and lead organizational priorities.
Possess a results-driven attitude with the ability to work independently, make quick decisions and prioritize appropriately.
Proven track record of leading a team and maintaining a high performing, service-driven and dynamic work environment.
Strong planning and organizational skills with the ability to multi-task and prioritize as needed.
Discretion when handling sensitive and confidential information.
Experience with Microsoft Office Suite.
Must be 18 years of age or older, have a high school diploma/GED equivalent.
Minimum of three (3) years of relevant experience in a management position.
Must have valid driver's licence, acceptable driving record and must have own reliable means of transportation.
A passion for fitness and health.

Nice To Haves

Experience with Workday (cloud-based HRIS system) is an asset.

Responsibilities

Actively participate in new club opening activities.
Recruit, hire, train and develop a high performing staff consisting of an Assistant General Manager (AGM), Member Services Representatives and Trainer.
Cross train AGM in all GM activities to ensure they are prepared to cover for GM when out and take on new GM role within organization.
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Schedule staff and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Taymax Group’s values and goals.
Prepare timely payroll submittals each Monday morning ensuring that all employees have properly recorded their time in Workday.
Resolve employee issues or concerns.
Manage progressive discipline and termination as needed.
Lead by example with involvement in all front desk related activities.
Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome!
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system, tour and sign-up new members, log amenities and communicate updates or events to members and guests.
Facilitate all member requests and help to resolve any member issues and questions.
Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
Ensure the service desk area and front lobby is clean and orderly.
Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights.
Ensure safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to the Facilities Maintenance team in a timely manner.
Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Authorize expenditures and refunds.
Prepare all HR related forms and send them to Corporate HR and Payroll Team.
Track statistics and reports (weekly, monthly, annually).
Provide backup support for any employee who is absent.
Other duties as assigned based on club needs.