General Manager

Compass Group•Philadelphia, PA

22d•$80,000 - $90,000•Onsite

About The Position

The General Manager is responsible for overseeing all facets of restaurant operations, including staff management, financial oversight, customer service, inventory control, regulatory compliance, and the overall quality and profitability of the location. This role requires a combination of leadership, operational expertise, and strong customer service skills. The General Manager also serves as a brand ambassador and partner at our Shake Shack locations.

Requirements

Proven experience in concessions management with a successful operational track record
Strong leadership and supervisory skills, with the ability to motivate and manage a diverse team union team.
Excellent customer service skills with a focus on guest satisfaction
Financial proficiency, including sales entries, commissions and forecasting
Familiarity with POS systems
Flexibility to work varied hours, including evenings, weekends, and holidays

Responsibilities

Train, and supervise a diverse team, including cooks and support staff
Work with the client to provide constructive feedback, and address employee issues
Enforce disciplinary measures when necessary
Develop and manage the location's budget, tracking revenue, cost of goods sold, labor expenses, and other costs
Analyze sales trends to identify opportunities to improve profitability
Manage inventory of food, beverages, and supplies to minimize waste
Ensure smooth day-to-day operations while adhering to health and safety regulations
Monitor service quality and customer satisfaction
Address customer complaints promptly and professionally
Implement and uphold quality control standards for food and beverage preparation
Ensure compliance with all local, state, and federal laws concerning food safety and labor practices
Maintain accurate documentation for permits and licenses
Daily compliance checks to meet brand standard expectations