General Manager

Papa John's•Atlanta, NE

10h•Onsite

About The Position

The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa Johns restaurant to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensures compliance with all federal, state and local laws and ethical business practices. This position oversees all operational aspects of a Papa Johns restaurant including execution of all Operations Manager duties when that position is unavailable/unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable/unfilled, restaurant team members and delivery drivers report to the General Manager.

Requirements

Self-sufficient leader
Ability to make quality decisions
Proficiency in planning, forecasting, and systems management
Knowledge of all Company policies, procedures, programs, and systems
Understanding of federal, state, and local laws and ethical business practices
Ability to manage operational aspects of a restaurant
Skills in monitoring product quality and customer service
Capability to respond to customer concerns professionally and promptly
Ability to solicit and utilize customer feedback
Experience in overseeing training and quality standards execution
Experience in recruiting and managing staffing needs
Ability to establish and communicate performance expectations
Experience in conducting performance reviews
Ability to document performance issues and take disciplinary action
Skills in coaching and developing direct reports
Ability to build teamwork, energy, and fun
Experience in implementing team member recognition programs
Ability to manage sales goals against budget and prior year
Skills in ensuring prompt and friendly customer service
Ability to monitor and execute plans to enhance sales trends
Experience in seeking additional sales through marketing
Ability to create a positive community presence
Ability to manage profit goals against budget and prior year
Skills in ensuring food, labor, and other controllable costs stay within budget
Proficiency in utilizing the FOCUS System
Ability to develop and implement plans to resolve unfavorable trends
Skills in executing administrative and cash management duties
Ability to plan and manage inventory levels using a computerized system
Skills in managing company assets
Ability to ensure restaurant cleanliness and proper equipment operation
Knowledge of safety and security standards
Ability to oversee preventative maintenance and repairs

Responsibilities

Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern.
Professionally and promptly respond to all customer concerns or issues.
Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty.
Oversee training and execution of quality standards.
Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards.
Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports.
Document performance issues and take appropriate disciplinary action, up to and including termination.
Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.
Manage sales goals against budget & prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency.
Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System.
Develop & implement appropriate plans to resolve unfavorable trends and enhance profits.
Execute administrative and cash management duties.
Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.