General Manager at Shark's Tooth

THE ST JOE COMPANY•Panama City Beach, FL

12d•Onsite

About The Position

Nestled in the Wild Heron community in Panama City Beach, FL, Shark’s Tooth offers an exclusive, luxury experience for members and guests. With two 18-hole championship courses, a newly reimagined Clubhouse, Tennis Center, and Sporting Clays Preserve, we are committed to delivering unforgettable moments. We're seeking a General Manager to lead this premier destination with passion, excellence, and an unwavering focus on service. The General Manager is responsible for the overall leadership, strategic direction, financial performance, and member experience of Shark’s Tooth Golf Club. This position oversees all aspects of club operations, including Food & Beverage, Banquet Services, Sporting Preserve Operations, Golf Operations coordination (in support of the Watersound Director of Golf), facilities, maintenance, and member programming. The General Manager ensures the highest standards of service, operational excellence, financial stewardship, and team development while preserving and enhancing the Club’s reputation as a premier private club destination.

Requirements

Minimum 7–10 years of progressive leadership experience in private club, resort, hospitality, or luxury service operations.
Proven experience managing multi-department operations, budgets, and large teams.
Strong financial acumen with experience in budgeting, forecasting, and operational analysis.
Exceptional leadership, communication, member relations, and team development skills.
Demonstrated ability to deliver elevated service experiences while driving operational and financial performance.

Nice To Haves

Bachelor's degree in Hospitality Management, Business, or related field.
Familiarity with private club operations and hospitality systems.

Responsibilities

Direct and oversee all daily operations of Shark’s Tooth Club, including restaurant outlets, banquet services, sporting preserve operations, recreational programming, and club facilities.
Partner closely with the Director of Golf Operations to ensure seamless member experiences and consistency of service across all club amenities.
Develop, implement, and maintain operational policies, procedures, and service standards that align with Watersound Club objectives.
Lead departmental managers and foster a culture of accountability, service excellence, teamwork, and continuous improvement.
Convene and lead management meetings, departmental planning sessions, and all-associate meetings.
Maintain strong relationships with members and guests through regular interaction, engagement, and communication.
Ensure exceptional standards for food and beverage, recreation, sporting activities, entertainment, and all member services.
Oversee the planning and execution of member events, activities, and programs designed to enhance member satisfaction and engagement.
Represent the Club within the community and participate in approved industry, civic, and hospitality organizations that enhance the Club’s reputation and visibility.
Develop and manage annual operating and capital budgets in partnership with senior leadership.
Monitor financial performance, including revenue, expenses, labor costs, and departmental profitability, implementing corrective actions as needed.
Coordinate the development and execution of annual business plans and long-range strategic initiatives.
Analyze market trends and competitive club offerings to identify opportunities for operational improvements, revenue growth, and member retention.
Oversee recruiting, hiring, onboarding, training, coaching, performance management, and succession planning for all club associates.
Promote professional development opportunities and leadership growth throughout the organization.
Address employee concerns and resolve operational or personnel issues in a timely and professional manner.
Ensure staffing levels and service delivery standards support operational needs and member expectations.
Oversee the maintenance, care, and enhancement of all club facilities, grounds, equipment, and physical assets.
Provide recommendations regarding capital improvements, renovations, equipment purchases, and maintenance projects.
Collaborate with vendors, contractors, and service providers to ensure quality work, cost efficiency, and contract compliance.
Ensure compliance with all applicable local, state, and federal regulations.
Maintain operational practices that support safety, risk management, and regulatory compliance.
Implement policies and procedures that protect Club assets, members, guests, and associates.