General Manager - Office Property Management

JLL•New York, NY

49d•Onsite

About The Position

The General Manager serves as the senior executive leader of a diverse portfolio, including two small commercial buildings totaling 210,000 square feet and several retail properties. This role is responsible for achieving optimal financial performance, tenant satisfaction, and operational excellence across all assigned assets while providing strategic leadership and oversight.

Requirements

Bachelor's degree in Business Administration, Real Estate, or related field preferred
Minimum 5+ years of commercial real estate or property management experience
Strong financial acumen with experience in budget preparation and financial reporting
Proficiency in property management software, MS Office Suite, and financial analysis tools
Excellent communication and interpersonal skills

Nice To Haves

Industry certifications (RPA, CPM, ARM) preferred

Responsibilities

Lead day-to-day operations of two commercial buildings (210,000 sq ft combined) and multiple retail properties
Develop and implement strategic management plans for each assigned asset
Ensure compliance with all JLL policies, procedures, and client requirements
Oversee monthly financials for one building, including income statements, cash flow analysis, and variance reporting
Direct real estate tax assessments, appeals, and payment processes
Supervise CAM (Common Area Maintenance) reconciliations and tenant billing
Lead annual operating and capital budget development with quarterly reforecasting
Analyze financial performance and provide strategic recommendations for revenue optimization
Ensure high tenant satisfaction through proactive communication and service delivery
Oversee tenant improvements and manage move-in/move-out processes
Handle escalated tenant service requests and lease-related concerns
Conduct regular tenant meetings to address operational needs and maintain strong relationships
Direct building maintenance, repairs, and capital improvement projects
Lead vendor relationships and service contracts to ensure quality and cost-effectiveness
Ensure compliance with safety regulations and emergency procedures
Oversee building systems and coordinate with engineering staff