General Manager

Crosstown Plumbing•East Orange, NJ

23d•$75,000 - $85,000•Onsite

About The Position

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are looking for an experienced, empathetic, and motivational General Manager to oversee daily operations and manage the staff of our store. This role is key to maintaining a high level of customer service, team leadership, and store efficiency. Your leadership will help create a positive work environment and support the store owner in achieving business goals. You will be responsible for overseeing staff, improving operational efficiency, and enhancing customer satisfaction. We pride ourselves on our knowledgeable staff, exceptional customer service, and commitment to helping our customers find the right solutions. If you are a supportive, results-oriented leader with experience in retail management and a passion for the plumbing supply industry, we encourage you to apply today!

Requirements

5+ years of experience in a management role, preferably in retail or a similar industry.
Outstanding leadership capabilities.
Proven track record of developing and motivating teams.
Strong understanding of inventory management, operations, and customer service.
Strong written and verbal communication skills
Prior experience managing employee performance.
Ability to multitask, prioritize, and thrive in a fast-paced environment.
Proficient in Microsoft Office and other business software tools.

Nice To Haves

Experience in plumbing supplies, hardware, or related industries is highly desirable.

Responsibilities

Supervise, train, and mentor staff members to promote a collaborative and productive work environment.
Oversee daily store operations including inventory management, customer service, and sales performance.
Review current workloads and identify opportunities to realign responsibilities or add support where needed, ensuring teams functions efficiently and effectively.
Foster a customer-first environment by ensuring excellent customer service standards are consistently met.
Troubleshoot customer issues and address any escalated concerns.
Promote teamwork, recognition, and a positive workplace atmosphere.
Implement sales strategies and promotions to increase revenue and customer engagement.
Maintain a safe and organized work environment for both staff and customers.
Work closely with upper management to implement company policies and procedures.
Ensure sufficient coverage of cash register for all shifts; be able to fill in at cash register (when needed).
Maintain compliance with local, state, and federal regulations.