General Manager - IAH George Bush & HOU William P. Hobby International Airports Full-Time

Smarte Carte•Houston, TX

11d•Onsite

About The Position

The General Manager directs all airport operations by building and developing a strong team of front-line managers and support staff. The GM is responsible for ensuring increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance, and integrity. The GM is responsible for the airport’s P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials, and equipment. GM is a highly visible position, which will drive value and significantly impact bottom-line profitability at Smart Carte, with potential to advance to senior management opportunities.

Requirements

Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
Strong P&L management experience is required.
Minimum 5 years of direct management experience and the ability to manage across a wide range of capabilities and personalities
Possess strategic leadership, planning and thinking skills, business assessment acumen, and value chain mind-set.
Experience of working in a cross-functional team environment
Proven change management leadership capability and strong analytical skills.
Political organization acumen
Bachelor's degree and experience in an operationally oriented role
Demonstrated strong business acumen as defined by a proven record of success in an operational environment.
Ability to forge solid relationships with external constituents e.g., customers, clients, supplier partners, etc. and manage across a wide range of capabilities and personalities.
Excellent verbal and written communications.
Strong financial and analytical skills must be proficient in reading, interpreting, and analyzing financial statements, and understanding how operational KPI’s affect financial outcomes.
Organized and able to manage multiple priorities effectively.
Proficient knowledge of Microsoft Office/Suite
Superior management skills: ability to influence and engage direct and indirect reports and peers
Able to travel; approximately 10%
Valid Drivers’ license required
Ability to attain Airport Badge required
Ability to attain Customs and Border Protection (CBP) seal to access to international arrival and sterile customs areas

Nice To Haves

Additional duties as assigned

Responsibilities

Overall responsibility for a multi-million-dollar P&L, with the expectation to deliver revenue growth vs. annual and budgeted plans.
Lead the operations of an organization with multiple associates.
Ensure daily operational performance goals are met through labor force management and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.
Develop new business opportunities; e.g. airport services, other vending opportunities
Responsible for cash collection, and service and maintenance of equipment
Develop and maintain strong relationships with key stakeholders within the airport community as well as peers within Smarte Carte.
Other duties as assigned