General Manager
EcoShield Workday•Norcross, GA
•Onsite
About The Position
The General Manager is responsible for overall branch leadership, ensuring strong operational performance, financial accountability, regulatory compliance, and delivery of exceptional customer service. This role develops and supports employees, drives branch profitability, manages customer and employee escalations, and ensures alignment with company goals, policies, and standards.
Requirements
- Bachelor’s degree in a related field or 2+ years of management experience in the pest control industry.
- Must be 21 years of age or older.
- Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role.
- Earn and maintain state-required training and pest control licensing if applicable (provided).
- High School Diploma or GED.
Responsibilities
- Oversee daily branch operations and performance, ensuring alignment with business goals, sales targets, revenue budgets, and KPIs, while fostering a high-performance, inclusive, and accountable work environment.
- Grow, train, and develop management and staff, ensuring all employees are well-versed in safety protocols, company policies, and procedures, with training records properly maintained.
- Ensure branch compliance with local, state, and industry regulations, including licensing requirements, safety standards, and business laws.
- Manage customer escalations, employee relations matters, and operational challenges, ensuring timely resolution while maintaining high service standards and customer satisfaction.
- Handle escalated customer issues and incidents, uphold company service standards, and work to maximize branch profitability and overall performance.
- Partner with regional leadership to execute company initiatives, support growth objectives, and drive continuous improvement within the branch.
Benefits
- Weekly Pay – get paid every Friday!
- Paid sick and vacation time along with 10 company-paid holidays.
- Comprehensive benefits package including medical, dental, and vision options.
- 401(k) with a competitive match.
- Access to the Employee Assistance Program (EAP).
- Discounted pest control services for employees and their friends
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What This Job Offers
Job Type
Full-time
Career Level
Manager
