General Manager

JLL•Walnut Creek, CA

2d•Onsite

About The Position

The General Manager (GM) is responsible for managing a portfolio of industrial properties, in accordance with JLL standards and procedures and the Management Agreement. GM’s are tasked with achieving financial results, operating objectives, and client and tenant satisfaction. The GM works directly with clients to understand their investment objectives and develop property-specific strategic plans. They oversee the implementation of approved initiatives and programs by managing the property team and are responsible for maintaining effective communication with building owners and tenants. In this role, the General Manager will also lead a team of property management professionals to accomplish these responsibilities.

Requirements

Bachelor’s degree in business administration, Real Estate, Property Management, or related field
Minimum 7 years of progressive leadership experience in commercial real estate, property management, or related industry, Industrial and/or Retail Asset class experience
Proven track record of managing operating budgets and achieving financial targets.
Demonstrated expertise in client relationship management and business development within the commercial real estate sector.
Excellent financial acumen with experience in budgeting, forecasting, and financial analysis
Proficiency in real estate management software, CRM systems, and Microsoft Office Suite, specifically Yardi Commercial Voyager with regard to navigating reports, budgets, expense recoveries, and tenant expense pools
Familiarity with Microsoft Share Point Database, Power Point Presentations, Outlook, Excel, and One Note
Proficiency in tenant and property expense reconciliations (CAM Reconciliations), ability to perform forensic accounting analysis', create, review, and administer expense pools in accordance with the lease agreements in place, ability to identify controllable vs non-controllable expenses and expense caps.
Ability to utilize time management, task management, and operational prioritization skillsets.
Valid real estate license or ability to obtain within specified period, required within six (6) months if not currently licensed.

Nice To Haves

Professional certifications such as LEED GA, or equivalent industry credentials
Strong network of industry relationships and demonstrated thought leadership in real estate.

Responsibilities

Develop and implement annual operating budgets and capital plans and ensure timely and accurate monthly reporting.
Analyze financial performance, prepare detailed reports, and present strategic recommendations to senior leadership and stakeholders.
Create, review, and finalize property budgets, perform financial reforecasts as directed by client.
Create, review, and finalize annual CAM reconciliations, quarterly escalations.
Manage a portfolio of multiple institutional clients, buildings and large volume of tenants.
Conduct on-site property visits and inspections in accordance with property management agreements and coordinate any necessary repairs.
Ensure tenant billings are completed accurately and timely, including appropriate Accounts Receivable follow -up.
Ensure compliance with company policies, industry regulations, and safety standards across all managed operations.
Implement tenant satisfaction program, meet regularly with tenants to ensure successful program.
Oversee competitive bidding process for all third-party contracted services and ensure compliance with JLL standards, create and achieve cost savings for clients.
Lead and provide mentorship, guidance, and development of the property management team in addition to assisting the regional VP in operational management.
Foster a culture of continuous learning and professional development, supporting team members' career advancement and skill enhancement.