General Manager - (RT2404)

RaceTrac•Naples, FL

13d•Onsite

About The Position

At RaceTrac, our General Managers don’t just run a store - they lead a team, drive profitability, and create unforgettable guest experiences. If you’re a high-energy leader who thrives in a fast-paced environment, this is your opportunity to make an impact! You’ll oversee up to 45 employees, build a culture of excellence, and develop strategies that ensure operational success. RaceTrac offers competitive pay and performance-based incentives, career growth opportunities with internal promotions, and comprehensive training and development to enhance leadership skills. You will lead with guidance, operating with an entrepreneurial mindset with support that keeps you focused on your people and guests in a fast-paced, guest-focused environment where no two days are the same. A complete benefits package is included, with medical, dental, vision, 401(K), paid time off (PTO), and more.

Requirements

5+ years of retail, food service, or restaurant management experience (High-volume preferred)
Strong leadership, coaching and team-building skills
Ability to analyze business metrics and make data-driven decisions
Proficiency in Microsoft Office Suite and financial reporting
Knowledge of labor laws and staffing best practices
High School Diploma or GED, in progress or completed
Ability to lift up to 50 lbs. and perform physical tasks, as needed
Must obtain and maintain Manager Food Handler certification (and alcohol server permit, if required)

Responsibilities

Lead & Develop a Winning Team: Foster a guest-obsessed culture, ensuring every guest interaction is exceptional. Recruit, train, and mentor team members, preparing them for growth opportunities. Provide continuous feedback, coaching, and performance management. Create a positive and engaging work environment where team members feel valued.
Drive Store Performance & Profitability: Execute operational plans to meet sales, labor, and profitability goals. Analyze sales, margin, and labor reports to identify opportunities for improvement. Operationalize marketing strategies to boost food sales and promotions. Monitor inventory, cash handling, and store expenses to optimize financial results.
Ensure High Standards in Food & Safety: Lead by example in upholding good safety and sanitation standards. Conduct regular quality checks to ensure food and beverage offerings meet, or exceed, expectations. Train and enforce compliance with food handling, safety regulations, and company policies.
Maintain a Clean & Organized Store: Ensure the store is always clean, well-stocked, and visually appealing. Proactively address maintenance needs and vendor relationships. Oversee scheduling and payroll execution to ensure proper staffing levels.
Effectively and accurately execute the RaceTrac store plan to ensure brand consistency and enhance guest experience.
Foster a Guest-Obsessed culture by rallying team members around a guest-focused approach, implementing strategies to enhance the guest experience, and proactively addressing concerns.
Employ strategies to boost spirits during busy and stressful times, creating an enjoyable environment for all guests, team members, and vendors.
Foster a food safety mindset within the store through continuous coaching and training on food safety and standards. Conduct regular quality checks to ensure all standards are met or exceeded.
Develop sales and marketing strategies, including team incentives, to support food promotions and reinforce a Guest Obsessed culture.
Identify compliance gaps and collaborate with regional leadership to ensure all associates and the store meet jurisdictional requirements. Maintain accurate records and communicate them effectively.
Responsible for overseeing storewide training by training, supporting, and empowering Co-Managers and Shift Managers to effectively deliver coaching, training, and feedback to associates in alignment with the store's overall strategy and RaceTrac policies.
Understand the impact of inventory on RaceTrac and execute all steps of the inventory process, including regular audits and inventory checks. Take necessary actions, such as investigating inventory discrepancies and cash shrink, to maintain control.
Analyze sales, margin, shrink, and labor reports to identify improvement opportunities, then establish and clearly communicate corrective action plans to team members, ensuring they understand how their performance impacts business results.
Adopt a Guest-Obsessed mindset by regularly visiting competitors to assess the competitive landscape, encouraging associates to contribute ideas for operational improvements, and sharing key insights with the regional team.
Establish regular communication with vendors to discuss orders, delivery schedules, and potential issues. Provide feedback on performance, address areas for improvement, and escalate concerns when necessary.
Establish clear communication channels across all shifts to ensure critical information is accurately conveyed to the appropriate staff members.
Monitor store traffic closely and create effective schedules at least two weeks in advance, accounting for high and low traffic periods while balancing labor costs.
Ensure the accurate and timely execution of payroll, guaranteeing all associates' hours are properly recorded and paid accurately.
Proactively use data, such as sales trends, seasonality, and turnover, to determine staffing needs and ensure the store remains adequately staffed at all times.
Oversee all written performance management for the staff, ensuring performance conversations are conducted privately, respectfully, and constructively with all documentation completed and signed.
Foster a growth mindset in team members by providing continuous feedback, coaching, and support on their development journey.
Create an inclusive environment, ensuring all team members feel valued, included, and empowered to bring their whole selves to work.