General Manager - $500 Sign on Bonus

Destination Pet•Cincinnati, OH

13d•Onsite

About The Position

Destination Pet is seeking a General Manager to lead their team at Puppywood Anderson. The company emphasizes a united team approach, aiming to elevate the lives of pet families through creative innovation and a connected care network. They are looking to revolutionize the pet industry and are searching for passionate leaders to join their pack.

Requirements

BS/BA is a plus.
Must be a passionate team player and a strong motivator.
Must have strong background in driving performance excellence through strong people management.
Five plus years in full P&L management responsibility preferably in hospitality, service and / or retail environments.
Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
Proficiency in computer applications including Microsoft Office Suite and database applications.
Ability to multi-task with strong time management skills.
Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Must have exceptional strong customer service experience and skills.
Veterinary, boarding and/or grooming experience required.
Must have experience in managing inventory and accounts payable.
Must be able to work evenings, weekends and holidays.
Must frequently lift 40 pounds.
Must be able to be on feet for the duration of your shift.
Must be able to stand, walk and climb stairs frequently.
Must be able to work on computer system and work multi-line telephone.
Must be able to handle dogs on leashes.
Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Responsibilities

Supports the mission, vision, culture and policies of Destination Pet.
Ensures exceptional customer service through personal contact, associate training, complaint resolution, and service delivery.
Collaborates with Destination Pet Support Staff (Operations, HR, Marketing, Facilities, Legal, etc.).
Ensures cohesiveness of all pet care services and cross-training.
Manages all center staff, including recruitment, hiring, motivation, training, promotion, counseling, and termination.
Oversees staff scheduling to ensure outstanding service while managing to a budget.
Manages center payroll and ensures timely approval.
Works with HR to ensure center compliance with labor laws (OSHA, EEOC, ADA, Fair Labor Practices).
Ensures employee safety through training, enforcement of rules, and policy compliance.
Prepares and delivers annual performance reviews.
Monitors and responds to the needs of pet guests for safety, security, and comfort.
Resolves customer and staff complaints.
Manages center social media accounts with weekly postings and comment replies.
Creates, implements, and executes local marketing programs to acquire customers and grow sales.
Attends community events and partners with local businesses to promote services.
Maintains and reorders necessary supply inventory.
Monitors and manages all center computer systems.
Addresses center maintenance needs for a safe and comfortable environment.
Utilizes financial reports and statistics.
Responsible for cash management, including payment processing and end-of-day balancing.
Ensures timely bank deposits.
Promotes Destination Pet’s programs and services in the community.
Assists other team members as needed.
Performs other duties as assigned.