General Manager - $500 Sign on Bonus

Destination PetCincinnati, OH
Onsite

About The Position

Destination Pet is seeking a General Manager to lead their team at Puppywood Anderson. The company emphasizes a united team approach, aiming to elevate the lives of pet families through creative innovation and a connected care network. They are looking to revolutionize the pet industry and are searching for passionate leaders to join their pack.

Requirements

  • BS/BA is a plus.
  • Must be a passionate team player and a strong motivator.
  • Must have strong background in driving performance excellence through strong people management.
  • Five plus years in full P&L management responsibility preferably in hospitality, service and / or retail environments.
  • Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
  • Proficiency in computer applications including Microsoft Office Suite and database applications.
  • Ability to multi-task with strong time management skills.
  • Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
  • Excellent oral presentation, writing, and analytical skills.
  • Strong interpersonal, communication, and motivational skills.
  • Must have exceptional strong customer service experience and skills.
  • Veterinary, boarding and/or grooming experience required.
  • Must have experience in managing inventory and accounts payable.
  • Must be able to work evenings, weekends and holidays.
  • Must frequently lift 40 pounds.
  • Must be able to be on feet for the duration of your shift.
  • Must be able to stand, walk and climb stairs frequently.
  • Must be able to work on computer system and work multi-line telephone.
  • Must be able to handle dogs on leashes.
  • Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Responsibilities

  • Supports the mission, vision, culture and policies of Destination Pet.
  • Ensures exceptional customer service through personal contact, associate training, complaint resolution, and service delivery.
  • Collaborates with Destination Pet Support Staff (Operations, HR, Marketing, Facilities, Legal, etc.).
  • Ensures cohesiveness of all pet care services and cross-training.
  • Manages all center staff, including recruitment, hiring, motivation, training, promotion, counseling, and termination.
  • Oversees staff scheduling to ensure outstanding service while managing to a budget.
  • Manages center payroll and ensures timely approval.
  • Works with HR to ensure center compliance with labor laws (OSHA, EEOC, ADA, Fair Labor Practices).
  • Ensures employee safety through training, enforcement of rules, and policy compliance.
  • Prepares and delivers annual performance reviews.
  • Monitors and responds to the needs of pet guests for safety, security, and comfort.
  • Resolves customer and staff complaints.
  • Manages center social media accounts with weekly postings and comment replies.
  • Creates, implements, and executes local marketing programs to acquire customers and grow sales.
  • Attends community events and partners with local businesses to promote services.
  • Maintains and reorders necessary supply inventory.
  • Monitors and manages all center computer systems.
  • Addresses center maintenance needs for a safe and comfortable environment.
  • Utilizes financial reports and statistics.
  • Responsible for cash management, including payment processing and end-of-day balancing.
  • Ensures timely bank deposits.
  • Promotes Destination Pet’s programs and services in the community.
  • Assists other team members as needed.
  • Performs other duties as assigned.

Benefits

  • Health insurance
  • Vision insurance
  • Dental insurance
  • Long-term disability insurance
  • Short-term disability insurance
  • Life insurance
  • 401k match
  • Pet Care discounts
  • Generous PTO
  • Opportunity to grow your career with a network of like-minded professionals
  • $500 Sign on Bonus
  • Quarterly Bonus Opportunities
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