General Manager | Colton House Hotel

Columbia Hospitality•Austin, TX

8d•Onsite

About The Position

The General Manager provides strategic leadership and hands-on operational oversight for all departments, ensuring exceptional guest experiences and strong financial performance. This role drives revenue growth with a strong sales and entrepreneurial mindset, actively leading group sales efforts, partnerships, and local market engagement. The General Manager acts as the primary representative of the property within the community and industry, building strong relationships that support visibility, reputation, and business growth. This position collaborates with ownership and senior leadership on strategic initiatives, performance reporting, and long-term planning, while also overseeing daily hotel operations and ensuring consistent, high-quality service delivery. The General Manager is responsible for developing and executing budgets, forecasts, and revenue strategies, closely managing P&L performance, expenses, and profitability targets. A key aspect of this role is building, leading, mentoring, and evaluating a high-performing leadership team, fostering accountability, engagement, and a high-performing, guest-focused culture. This includes leading recruitment, training, and development of team members, supporting succession planning and career growth, and conducting performance reviews. The General Manager monitors guest feedback and operational metrics to identify improvement opportunities and ensures adherence to company policies, procedures, and regulatory requirements. Additionally, this role oversees property maintenance, capital projects, and asset protection, demonstrating a confident, experienced, and personable leadership style that promotes the company’s values.

Requirements

Minimum of five (5) years of progressive experience as a General Manager or senior leader in a hotel or resort of similar size, service level, and complexity.
Proven success in driving revenue growth, with strong sales or Director of Sales experience highly preferred.
Strong ability to manage owner relationships, particularly in environments with high ownership involvement
Strong financial acumen with proven success in budgeting, forecasting, and P&L management.
In-depth knowledge of hotel operations, including front office, food & beverage, housekeeping, and facilities management.
Excellent leadership, communication, and interpersonal skills with the ability to build trust and motivate teams.
Demonstrated ability to analyze data, develop strategic plans, and drive results.
Skilled in decision-making, problem-solving, organization, and prioritization.
Working knowledge of applicable laws, codes, and regulations.
Proficiency in Microsoft Office Suite, property management systems, and revenue management tools.
Flexibility to work extended hours, including nights, weekends, and holidays, as required by business needs.
Must have the ability to communicate effectively (verbally and written) in English

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

Responsibilities

Provides strategic leadership and hands-on operational oversight for all departments, ensuring exceptional guest experiences and strong financial performance and alignment with company mission, goals, and performance standards
Drives revenue growth with a strong sales and entrepreneurial mindset, actively leading group sales efforts, partnerships, and local market engagement to increase top-line results, including outreach, negotiations, planning, and execution of service delivery to ensure client satisfaction and repeat business
Directs the development and achievement of the property’s financial goals, including budgeting, forecasting, revenue generation, and cost management
Acts as the primary representative of the property within the community and industry, building strong relationships that support visibility, reputation, and business growth by fostering relationships with local organizations, officials, and business partners
Collaborates with ownership and senior leadership on strategic initiatives, performance reporting, and long-term planning. Balances ownership expectations with operational excellence and maintaining operational integrity and focus
Navigates complex interpersonal dynamics with professionalism, maintaining a firm but approachable leadership style that earns trust and drives results
Oversees daily hotel operations, ensuring consistent, high-quality service delivery across front office, housekeeping, food & beverage, and facilities
Develops and executes budgets, forecasts, and revenue strategies; closely manages P&L performance, expenses, and profitability targets
Builds, leads, mentors, and evaluates a high-performing leadership team, fostering accountability, engagement, and a high-performing, guest-focused culture
Leads recruitment, training, and development of team members, supporting succession planning and career growth
Conducts performance reviews of direct reports and delivers feedback, supporting their professional growth and building the bench
Holds leaders accountable through clear performance expectations, regular feedback, and consistent documentation and performance management practices
Monitors guest feedback and operational metrics to identify improvement opportunities and implement meaningful enhancements with department leaders
Ensures adherence to company policies, procedures, and regulatory requirements across all operational areas.
Oversees property maintenance, capital projects, and asset protection to preserve and enhance the hotel’s value
Demonstrates a leadership style that is confident, experienced, and personable—firm in expectations while remaining flexible, approachable, and solutions-oriented. Leads by example, promoting the company’s values of inclusion, respect, creativity, enthusiasm, honesty, and accountability.
Performs additional duties and special projects as needed to support business objectives

Benefits

Cellphone Allowance
Incentive Eligible
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities
Task Force Work Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)