General Manager

Transwestern•Houston, TX

6d•Onsite

About The Position

Hotel Granduca is seeking a sophisticated, hands-on General Manager with a strong background in luxury operations and a passion for food & beverage leadership. This individual will be responsible for overseeing all aspects of the property, with a particular focus on delivering exceptional guest experiences, cultivating a high-performing team, and driving financial performance across rooms, culinary, and events. The GM will serve as the steward of the Granduca brand, upholding its standards of excellence while innovating to ensure continued relevance and distinction in Houston’s luxury market.

Requirements

Bachelor's degree in Hospitality, Business, or related field preferred.
Minimum of 10 years progressive hotel leadership experience, including at least 3 years as General Manager or Hotel Manager at a luxury or upper-upscale property.
Proven success leading high-end food & beverage operations in both restaurant and banquet environments.
Experience managing a boutique or independent hotel, or relevant experience within a luxury branded environment.
Deep understanding of financial management, service standards, labor planning, and revenue optimization.
Must have intermediate to advanced Microsoft 365 Word and Excel proficiencies.
Impeccable interpersonal and communication skills; confident representing the property in guest-facing and civic engagements.
Passion for design, culinary arts, and guest experience.
Strong customer service orientation.
Foster a positive working environment for team members.
Provide leadership and direction for growth and development for team members.

Responsibilities

Provide day-to-day strategic and operational leadership across all departments, with a focus on guest satisfaction, service excellence, and brand alignment.
Lead the property’s food & beverage program, including oversight of Remi, banquets, in-room dining, and special events and works in close partnership with the Executive Chef and Director of F&B.
Ensure seamless execution of service standards and SOPs across departments.
Act as the public face of the hotel, engaging with guests, clients, and the local community to strengthen the hotel’s presence and reputation.
Drive topline revenue and departmental profitability across rooms and F&B.
Develop and manage annual budgets, forecasts, and KPIs in collaboration with ownership and asset management.
Monitor labor, cost controls, and P&L performance with attention to detail and discipline.
Identify revenue opportunities in food & beverage, private events, and activations.
Foster a collaborative, high-touch, service-driven culture aligned with the values of timeless hospitality and personalized service.
Recruit, coach, and mentor department heads and rising talent.
Set clear expectations, provide regular feedback, and champion a culture of accountability and recognition.
Support marketing, PR, and branding efforts to drive awareness and demand, particularly around food & beverage programming and events.
Partner with sales and catering teams to grow group and event business.
Ensure visual and experiential consistency across all guest touchpoints, both digital and physical.
Serve as primary liaison between the property and ownership/asset management team.
Provide clear and consistent reporting on financial results, operational issues, guest feedback, and capital needs.
Other duties as assigned.