General Manager

LINE Austin•Newtown, CT

10d•Onsite

About The Position

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture. We are seeking a dynamic General Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. The General Manager is responsible for the day-to-day operations of the hotel. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments. They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives, and achieve and maintain superior financial results while fostering a guest-focused environment. They will develop and drive strategies and tactics that make a big impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. They will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team. The person having this position must possess good communication skills, have the ability to resolve conflict, and have a thorough understanding of LINE policies, procedures and expectations. Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Requirements

At least five (5) years’ experience as hotel General Manager or relevant position required at a full service property with 300+ rooms
Proven track record managing hotels with a strong group and banquet business, including oversight of large-scale events and catering operations
Bachelor’s degree required
Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
Ability to work with PMS and POS software
Outstanding communication and interpersonal skills
Excellent reading, writing and oral proficiency in the English Language
Excellent organizational and time management skills
Excellent attention to detail
Financial Management
Performance Management
Business Acumen
Ethical Conduct
Leadership
Ability to multitask
Work well under pressure, be a team player

Nice To Haves

Experience in Austin area market preferred

Responsibilities

Serve as the liaison between your property and the Managing Director
Manage expenditures from the Annual Operating Budget and Capital Reserve Budget
Monitor and manage the guest billing and collection procedures including delinquency, suspension, etc.
Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis
Review payroll records for appropriate personnel
Implement policies and procedures including but not limited to severe weather, safety and fire
Responsible for planning, documenting, implementing and monitoring department training programs
Accountable for the timely completion of any projects as requested
Comply with hotel purchasing and invoice procedures
Coordinate contract services relevant to specific areas of responsibility
Develop a continuous five-year capital improvement plan for operations
Ensure that all accounting standards are adhered to
Implement and adhere to the company Standard Operating Procedures for all departments
Maintain accurate records and files of hotel programs
Communicate effectively and collaboratively with intercompany support teams- Brand, Revenue, People, Finance, Engineering and Sales
Communicate and interact with each employee, guest, investor and hotel management employees with courtesy, dignity and respect while maintaining a consistent professional demeanor
Ensure all calls are answered in a courteous and professional manner
Ensure follow-up to escalated guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days
Initiate and maintain effective positive communication between guests and personnel
Maintain an “Open Door” communication policy for personnel and guests
Maintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advances
Organize and conduct staff meetings and one on ones with direct reports
Responsible for interviewing, selecting, training, guiding and managing employees
Ensure company recruiting and onboarding procedures are adhered to
Ensure all employees are in appropriate uniform and attire for their scheduled shift
Maintain an increased awareness of safety issues
Maintain and monitor effective personnel relations in a supportive, confidential environment
Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication
Implement labor standards and tailor job description templates to the specific hotel
Ensure development of a hotel-specific orientation and implement both property and corporate orientations
Administer and train on progressive discipline policies and procedures
Responsible for performance evaluations and setting annual goals for personnel
Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures
Have a thorough understanding of the maintenance of the property
Oversee maintenance of property exteriors and public spaces and conduct daily inspections
Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions
Oversee project completion for preventative maintenance, deep cleaning and special projects
Ensure the successful execution of all property events and local activations as needed
Oversee planning and pricing of all menus items
Have a thorough understanding of services, amenities and offerings
Maintain current knowledge of all activities and events in the surrounding areas
Oversee the entire guest experience, from pre-arrival through departure
Promote and encourage guest name recognition at all times
Responsible for reviewing, understanding and following up on hotel guest needs
Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations
Coordinate par level and stock of all inventory items
Oversee the weekly work schedule of all personnel
Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition
Ensure that all equipment within the area of responsibility is maintained and in good working condition
Oversee safety and emergency procedures and know the OSHA requirements