General Manager

Island Hospitality Management•Dallas, TX

1d•Onsite

About The Position

As the General Manager of our boutique hotel in Downtown Dallas, you will be the steward of an exceptional and uniquely crafted guest experience. In this role, you will oversee all aspects of the property’s operations, ensuring that our distinctive brand, personalized service, and intimate atmosphere are consistently delivered. You will lead and inspire a diverse team, fostering a culture of hospitality, creativity, and attention to detail that reflects the character and charm of our hotel. Your responsibilities will include guiding day-to-day operations, driving both short-term and long-term strategic initiatives, and ensuring the hotel’s financial performance meets organizational goals. Because boutique hotels thrive on individuality and high-touch service, your daily work may include hands-on collaboration with staff, thoughtful problem-solving, elevating guest experiences, and representing the hotel within the local community. You will also prepare and communicate regular business updates to the corporate team, who are always available to support you and the property’s success. This position may require flexible scheduling availability.

Requirements

Knowledge of the principal competition for each market segment
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
Valid Driver's License is required

Responsibilities

Ensure that departments achieve or exceed guest's service expectations
Meet or exceed budgeted profit and margin for the hotel
Accurately forecast revenue/cost problems and manages the timing of discretionary expenditures to utilize cash flow
Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs
Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that these procedures are regularly followed
Identifies major revenue and expense opportunities and possible problems
Assist team leaders in meeting and exceeding AOS goals
Develop and implement marketing and sales plans based on demand segments and to maximize REVPAR and Market Share Actively sell through sales calls, property tours, etc.
Periodically inspect rooms, building exterior, parking lot, etc.
Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations