General Manager

IHOP 3006 Allen•Allen, TX

24d•Onsite

About The Position

We are seeking a full-time General Manager for IHOP who is a natural leader and thrives in a high-performance and energetic environment. This role involves executing financial, marketing, guest service, and human resource objectives. You will manage the restaurant floor, interact with guests, handle complaints professionally, and ensure compliance with all regulations. Key responsibilities include recruitment, training, employee retention, ongoing coaching, and administering compensation plans. You will also ensure food quality meets specifications, manage inventory and supplies, oversee equipment and facility maintenance, and implement marketing promotions. Completion of required reports and paperwork is also expected.

Requirements

2+ years of relevant experience
Valid driver's license
High school diploma or equivalent
Ability to speak and read English
Basic math skills

Responsibilities

Executing annual financial, local restaurant marketing, guest service, and human resource objectives.
Managing the restaurant floor and ensuring regular contact with guests.
Maintaining guest complaints within acceptable limits and handling concerns professionally and timely.
Ensuring compliance with federal, state, and local regulations.
Recruitment, training, and retention of employees.
Conducting ongoing coaching and administering the restaurant hourly compensation plan.
Documenting performance problems.
Ensuring food meets SOP specifications, recipes, plating, and garnishes, and is served at appropriate temperatures within standard ticket times.
Maintaining adequate levels of supplies, including food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous items.
Ordering food in a timely manner, keeping inventory to a minimum, and avoiding out-of-stock items.
Overseeing the operational condition of equipment, building structure, and premises, ensuring compliance with federal regulations and SOP.
Ensuring sanitation practices and security measures are in place.
Implementing national and local marketing promotions.
Completing all required reports and paperwork.