General Manager - The Square

Hines•Houston, TX

1d•Onsite

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. As the General Manager at The Square, you will manage the daily operations of assigned location(s) or multiple locations including managing team members and daily activities, driving sales and local marketing, achieving established budgeted financial and operational goals, and ensuring that the operation of the location(s) complies with The Square’s policies and procedures. You are responsible for maximizing occupancy, revenue, and income through enterprising sales and business development methods and exceptional customer service while maintaining a sense of community and running day-to-day operations of your assigned Square location(s).

Requirements

Bachelor’s degree in business or related field or equivalent work experience in lieu of degree
Four or more years’ experience in sales, hospitality, customer service or business operations as a coworking community/property manager or leadership role in related industry
Ability to complete duties in a timely manner while continually assessing priorities
Strong interpersonal and organizational skills
Ability to connect with others and a passion for customer service
Proficiency in Microsoft Office and Salesforce
Established sales and marketing track record
Strong customer service orientation
Excellent verbal and written communication skills
Work indoors approximately 95% of the time and outdoors 5% of the time
Ability to lift up to 25lbs
Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
Transfer properties and work overtime as business needs deem appropriate

Responsibilities

Create a professional, hospitality forward environment for members and prospects of The Square via the execution of the Hines Experience Standards
Promotes exceptional customer service, member satisfaction and retention by responding to requests, questions, and complaints in a timely manner, and taking appropriate action to resolve and address requests and service issues
Meets targeted revenues by creating and executing local marketing and broker engagement, ensuring monthly and variable fees are collected and posted in a timely manner
Provides input into the development of budgets for the location(s) by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
Controls expenditures by staying within the constraints of the approved budget
Work with accounting team to ensure monthly member invoices are finalized, payments are posted, aged receivables are managed, and preparing and reviewing monthly financial status reports
Work with accounting to process invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased
Oversees the sales and license agreement execution process by managing the sales tour process, processing license agreements and renewal agreements, follows proper notice requirements, and collects late fees and other charges as allowable and stated in the terms of the license agreement
Work with property management team to ensure that the physical aspects of The Square and amenities meet established standards for safety, cleanliness, and general appearance and appeal
At the direction of the Property Manager, assists in managing the building owner relationship by meeting with the ownership, the project/asset management team, leasing agents, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
Work with Client Relationship Management tools to ensure data accuracy across The Square platforms and generate monthly reports
Position is designed for in-person engagement and collaboration and does not offer a remote or hybrid work option