Deputy General Manager - Azalea Square 16

Regal•Summerville, SC

1d•$24•Onsite

About The Position

Regal Azalea Square 16 is seeking passionate and inspiring leaders with operations experience to ignite the magic of cinema for our guests and employees, while delivering Regal’s vision of Sharing Joy Through Extraordinary Experiences. Regal Cinemas is a leader in innovation in the cinema industry with immersive cinema experiences like 4DX, IMAX, ScreenX, RPX, and industry-leading service, comfort and facility cleanliness for our guests. The DGM will assist the General Manager to lead and coach your team to provide great experiences for our guests, create an environment where engagement, diversity and showmanship are paramount, set the standard for professionalism and deliver exceptional service, cleanliness, premiere picture and sound, food & beverage.

Requirements

Must be of legal age to sell and/or serve alcohol per state and/or local laws
Must have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills
Completed or in the process of completing the management certification program
Must be SDS trained
Obtain food handlers card where applicable
Obtain ServSafe Food Manager Certification
Review and understand the Regal Operations Manual
Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination
Degree in Business and/or equivalent
Two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept
Experience in high volume hospitality environment
Complete any legally required state or local training and obtain the required certificate for selling/serving alcohol
Complete the Regal Responsible Beverage Server training on Regal Online University
Possess good public speaking skills
Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
Listen effectively, respond clearly and directly, and ability to explain information to others
Perform calculations with speed and accuracy, and identify and correct errors
Identify problems, gather relevant data, and note possible causes of problems
Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions
Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision
Perform under pressure and/or opposition
Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets
Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail
Use tools and equipment with dexterity, and perform mechanical tasks as necessary
Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others
Establish goals, budget time, and set priorities to achieve desired objectives
Continually set a standard of professionalism for others to follow and instill leadership traits in subordinate employees

Responsibilities

Regular and consistent attendance
Must be of legal age to sell and/or serve alcohol per state and/or local laws
Upholding and administering all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives
Ensure all cash management policies and procedures are adhered to always
Monitor risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and the proper handling, reporting, and investigating of accidents)
Comply with all food safety rules, laws, protocols, and standards
Adhere and maintain all Health Department rules and regulations
Responsible for prompt reporting of accidents, incidents, and business interruptions per operating protocols
Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating (after conferring with the Human Resources Manager) of any employee
Train staff in specific positions including server, box office, food runner, and bartender; cross-train as needed
Train kitchen staff in specific positions and cross-train as needed
Ensure required alcohol certification and training are current where applicable
Properly administering all required paperwork and upholding all company policies
Maintain projection and sound technology to ensure impeccable sight and sound experience for guests
Must have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills
Ensure facilities are cleaned and maintained consistent with Regal standards every day
Direct kitchen and bar maintenance and sanitation program
Ensure proper use of all equipment
Schedule and oversee necessary maintenance and repairs on kitchen appliances by performing minor repairs and obtaining qualified personnel for larger maintenance projects
Supervise theatre maintenance including the interior, building and grounds where applicable by performing minor repairs and obtaining qualified personnel for larger maintenance projects
Optimize profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations
Maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs
Maintain accurate inventory controls for all food and beverage supplies, janitorial supplies
Order supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock products
Control inventory, shortages, and spoilage levels and investigate inconsistencies
Conduct full monthly/quarterly inventories
Create schedules for staff to ensure staffing levels meet the demand while controlling labor costs
Responsible for completion of daily theatre inspections and subsequent corrective actions if applicable
Responsible for completion of daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution)
Ensure that all food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking and serving standards
Ensuring guest satisfaction – smile, greet, and thank all guests
Take prompt, appropriate action to turn dissatisfied guests into repeat guests
Responsible for guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times and the timely delivery of show times to all proper channels
Respond personally to guest questions and complaints
Counting, depositing, and reconciling all receipts taken in during a business day. Receipts include cash, credit cards, coupons, gift cards, checks, discount tickets, and any other form of payment or accountability deemed applicable by Regal
Keep updated on recipe changes
Measure and assemble ingredients for menu items
Ensure that all food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking and serving standards
Expedite food from the kitchen
Collaborate with the managers and cooks to prepare meals
Properly store food items at appropriate temperatures
Knowledge and compliance with all food safety rules, laws, protocols, and standards
Adhere and maintain all Health Department rules and regulations
Rotate stock items as per established procedures
Restock kitchen for subsequent shifts
Ensure that the food prep area and kitchen are cleaned and sanitized at the end of your shift
Maintain a “clean as you go” approach throughout shift
Knowledge and compliance of dress code
Maintain excellent personal hygiene
Ensure lost and found items are handled in accordance with Regal policy
Abide by all federal and state laws regarding breaks and/or meal periods
Completed or in the process of completing the management certification program
Must be SDS trained
Obtain food handlers card where applicable
Obtain ServSafe Food Manager Certification
Review and understand the Regal Operations Manual
Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination
Directly supervises an unspecified number of employees
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, training and coaching of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems

Benefits

Medical and prescription coverage, with contributions from the company towards the cost
Life insurance at no charge
Disability insurance at no charge
Dental insurance options for both employees and their dependents
Vision insurance options for both employees and their dependents
Supplemental Life insurance options for both employees and their dependents
Accident insurance
Critical Illness insurance
Hospital Indemnity insurance
Vacation time
Sick leave
Free movie passes
Discounted concessions at any Regal location
401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service