General Manager: Julie Vos

Leap•Dallas, TX

19h•Onsite

About The Position

We are seeking a dynamic and visionary General Manager for our Julie Vos boutique powered by the Leap Platform, coming to Dallas. This leadership role requires an experienced, strategic, and results-driven General Manager who thrives in building high-performing teams, driving business growth, and ensuring operational excellence across all aspects of the store. As the General Manager, you will leverage your expertise in leadership, sales, and team development to deliver a world-class experience to both clients and associates. Additionally, you will act as a local market expert, understanding the customer demographic, consumer trends, and events in the area to drive targeted initiatives and build meaningful community connections. As a key driver of store success, you will lead and mentor all positions in the store, fostering an environment where your team can consistently perform at their best. Your responsibilities will include building and executing action plans that drive store and team performance, as well as developing future leaders within the organization. You’ll be responsible for setting clear expectations, aligning goals, and establishing a culture of continuous improvement. Your natural ability to create partnerships and share knowledge will be essential in building a cohesive, motivated, and engaged team. The General Manager will take full ownership of the store’s daily operations, including driving sales, enhancing customer interactions, and ensuring operational standards are consistently met. In addition to maintaining a keen focus on the customer experience, you will oversee inventory management, visual merchandising, and ensuring all store procedures are executed seamlessly. You will play a critical role in developing strategic partnerships with neighboring stores and driving client engagement through impactful in-store activations and community events. Beyond your location, the role will extend to supporting other Leap-powered locations in the market. This may include overseeing new store openings, managing cross-store initiatives, and training new store teams. You will lead by example and maintain an active presence on the sales floor, managing schedules and ensuring payroll accuracy. In this fast-paced, entrepreneurial environment, you will be expected to lead autonomously, stay nimble, and adapt to shifting business needs. A commitment to learning and continuous growth is essential, and familiarity with platforms such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Requirements

Minimum age requirement of 18 years.
Proven management experience with a demonstrated track record of overseeing, motivating, and developing high-performing teams.
Expertise in luxury retail, high-touch client service, or related industries, with a deep commitment to creating exceptional customer experiences and fostering long-term relationships.
Action-oriented leadership with the ability to create and implement strategic action plans to enhance store and team performance.
A proven ability to build, nurture, and develop talent at all levels within the store, with a consistent focus on building a leadership pipeline.
Operational excellence in managing store operations, including scheduling, payroll accuracy, visual merchandising, inventory management, and shipment processing.
Flexibility to work according to dynamic business needs, including evenings, weekends, and holidays.
Ability to maintain an active presence on the sales floor, capable of standing, walking, using a ladder, and lifting up to 50 lbs.
Familiarity with platforms such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Nice To Haves

Familiarity with platforms such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Responsibilities

Build and execute action plans that drive store and team performance.
Develop future leaders within the organization.
Set clear expectations, align goals, and establish a culture of continuous improvement.
Create partnerships and share knowledge to build a cohesive, motivated, and engaged team.
Take full ownership of the store’s daily operations, including driving sales, enhancing customer interactions, and ensuring operational standards are consistently met.
Oversee inventory management, visual merchandising, and ensure all store procedures are executed seamlessly.
Develop strategic partnerships with neighboring stores and drive client engagement through impactful in-store activations and community events.
Support other Leap-powered locations in the market, including overseeing new store openings, managing cross-store initiatives, and training new store teams.
Lead by example and maintain an active presence on the sales floor.
Manage schedules and ensure payroll accuracy.
Lead autonomously, stay nimble, and adapt to shifting business needs.
Inspire and empower teams through coaching, mentoring, and hands-on leadership.
Effectively build and maintain a bench of future leaders.
Cultivate authentic, personalized client relationships to create lasting impressions and enhance customer satisfaction.
Lead with an entrepreneurial mindset in a fast-paced, evolving environment.
Demonstrate resilience and creativity in problem-solving and decision-making.
Build strong, cross-functional relationships and foster an inclusive, supportive work environment.
Actively seek and provide feedback to drive team success.
Articulate complex ideas clearly, deliver actionable feedback, and foster positive, productive relationships with team members, clients, and stakeholders.
Consistently demonstrate dependability, empathy, and professionalism in all interactions with both clients and team members.
Demonstrate in-depth product knowledge and brand expertise to elevate the customer experience and ensure effective selling.
Deliver high-quality work with a strong attention to detail and ensure operational tasks are performed with precision and efficiency.
Cultivate a supportive environment that emphasizes growth, team engagement, and the development of future leaders.
Drive sales performance by setting clear, measurable sales goals and motivating the team to meet and exceed these targets.
Optimize key metrics such as Conversion Rate, Average Order Value (AOV), and Units Per Transaction (UPT), while consistently achieving or surpassing both individual and team sales objectives.
Provide guidance and support to team members to enhance performance, foster a results-driven culture, and ensure alignment with broader business goals to deliver exceptional sales results.
Achieve high Net Promoter Scores (NPS), drive repeat business, and create an exceptional client experience through networking and personalized outreach.
Ensure inventory levels are consistently maintained and accurate by monitoring stock levels, conducting regular audits, and coordinating with the team to address discrepancies in a timely manner.