General Manager(08940) - 1368 N Main St.

Domino's Franchise•Fuquay-Varina, NC

21h•Onsite

About The Position

The General Manager is responsible for leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role involves overseeing total store operations, communicating with staff, managing inventory, and ensuring the store meets Domino's Operation Evaluation Review standards. The General Manager also plays a key role in training, staffing, and customer service, aiming to resolve disputes and ensure customer satisfaction and retention. Additionally, the position requires financial acumen, including understanding P&L ledgers and managing deliveries.

Requirements

Ability to lead a team.
Responsibility for end-of-the-night bank deposits and nightly product inventory counts.
Ability to ensure store readiness for opening.
Ability to foster and project a sense of urgency.
Knowledge of Domino's Operation Evaluation Review standards.
Ability to oversee total store operations.
Communication skills with managers and staff.
Ability to calculate product and ingredient needs.
Training skills for GMIT.
Ability to maintain staffing levels.
Ability to create and maintain employee schedules.
Ability to collect money and signed credit card receipts.
Comfort with dispute resolution.
Ability to ensure vehicle inspections.
Ability to route delivery drivers effectively.
Ability to read and understand P&L ledgers.
Adherence to Domino's standards of grooming, uniform, and appearance.
Ability to promote products, specials, and promotions.
Willingness to receive cross-training.
Ability to provide quality customer service.
Ability to speak and write clearly.
Comprehension of using a computer-based order entry system.
Ability to contribute to and promote an atmosphere of teamwork, energy, and fun.

Responsibilities

Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Be responsible for end-of-the-night bank deposits and nightly product inventory counts when closing.
Ensure the store is set up properly and ready to receive orders upon time of open when opening.
Foster and project a sense of urgency with each and every order.
Ensure the store is running according to Domino's Operation Evaluation Review standards.
Oversee total store operations.
Communicate with other managers and staff regarding any aspect that impacts business operations.
Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
Actively train the GMIT on all aspects of store operations.
Maintain staffing levels that mirror the needs of business at any point of the day.
Create and maintain an employee schedule based upon labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shift.
Handle dispute resolution and ensure unhappy customers become returning customers.
Ensure vehicles used for delivery pass inspection, both mechanically and visually.
Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
Read and understand P&L ledgers.
Uphold Domino's standards of grooming, uniform, and appearance.
Promote pizza products, specials, and promotions.
Receive cross-training for preparing products and ingredients, closing and opening procedures, operating the pizza oven, and properly boxing products for delivery or carryout.
Provide quality customer service to internal and external customers both over the phone and in person.
Speak and write clearly and comprehend using a computer-based order entry system.
Contribute to and promote an atmosphere of teamwork, energy, and fun.