General Manager - Forney

Excel Fitness•Forney, TX

7h•Onsite

About The Position

The General Manager (GM) is responsible for cultivating the next generation of leaders by identifying strengths and training opportunities for each Team Player. The GM encourages personal and professional development through regular discussions to align individual goals with the Excel career path. This role leads the Assistant Manager (AM) in planning and implementing strategies to attract and retain members based on Excel Core Values. The GM ensures Team Players are proficient in the Planet Fitness mobile app, tablet, and Point of Sale (POS) operations, and stay updated on certifications, trainings, marketing plans, promotions, and operational updates. The GM utilizes club reporting and platforms to align with company metrics and Key Performance Indicators (KPIs). This position manages the club's budget, ensuring profitability and adherence to expense limits. The GM oversees, supervises, and inspires Team Players, identifies training needs, and conducts regular audits to ensure club presentation and standards. Leading by example, the GM ensures adherence to company policies and guidelines, addressing non-compliance promptly. The GM is accountable for conducting Team Player Assessments (TPAs) and competency evaluations, communicating with members to create a high level of service, and managing the hiring process from job postings to training new hires. Active coaching and documentation through performance management are key, as is collaboration with HR on counseling, corrective actions, and terminations. Daily club walkthroughs, delegation, and follow-up ensure cleanliness, member service, and atmosphere standards. The GM conducts club meetings, manages work orders through the Computer Maintenance Management System, and collaborates with Facilities and vendors on maintenance items. This role also works with construction teams during remodels and new builds, assists with fitness equipment extractions and installations, and initiates community outreach activities. Club inventory management and ordering are also responsibilities. The GM works closely with the AM to prepare them for future GM roles through mentoring and feedback. The GM authorizes expenditures and refunds, makes bank deposits, and maintains availability for operational questions and emergencies, ensuring all shifts are covered. The GM may also fill in for the AM when needed.

Requirements

Must be at least 18 years of age.
HS diploma or equivalent required.
At least six (6) months of equivalent management experience required.
CPR/AED certification required.
Proven ability to lead, inspire, develop, and supervise the work of others.
Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements, and KPI metrics.
Demonstrated the ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and evaluate solutions to problems proactively.
Must have the ability to handle difficult situations and deal with sensitive and highly confidential information.
Proficiency in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Nice To Haves

Prefer prior experience as an Assistant Manager with Excel Fitness.
Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.

Responsibilities

Cultivate the next generation of leaders by proactively identifying the strengths and training opportunities for each Team Player.
Encourage personal and professional development of the team by holding regular discussions to align individual goals with Excel career path.
Lead the Assistant Manager (AM) in planning and implementing strategies to attract and keep members based on our Excel Core Values.
Ensure club Team Players remain proficient in Planet Fitness mobile app use, content, and updates, as well as on tablet and Point of Sale (POS) operations.
Ensure Team Players stay up to date on all required certifications, scheduled trainings, marketing plans and promotions, and operational updates.
Utilize club reporting (Team Performance Tracker) and platforms to align with company metrics and KPI (Key Performance Indicators) expectations.
Manage the club's budget, ensuring that all expenses are within budget and that the club is operating profitably.
Oversee, supervise, and inspire Team Players to perform to their best abilities.
Identify training needs by ensuring that the AM and all staff meet Excel standards.
Conduct regular audits to ensure the club is presentable and holds up to Excel standards.
Lead by example and ensure all Team Players adhere to the company’s policies and guidelines and address actions that do not comply with set practices promptly.
Accountable for conducting Team Player Assessments (TPAs) and competency evaluations for team members.
Communicate members and create a high level of member service.
Create job postings, interview potential Team Players, complete new hire processes, and train new hires.
Actively coach and document with performance management as needed.
Work with RM, Sr. GM, AM, and HR on conducting team member counseling, corrective actions, and terminations.
Perform daily club walkthroughs, delegate, and follow up to ensure club cleanliness, member service, and atmosphere standards are upheld.
Conduct club meetings on policies and procedures while inspiring team culture.
Enter work orders into Computer Maintenance Management System and help manage the completion of work orders with Facilities, regional management, and vendors.
Collaborate with RM/Sr GM and Facilities to identify, escalate as needed, and assist in completing some basic maintenance items.
Working with SI/GC/RM/Construction to ensure proper operations and standards during remodels and new club builds.
Assist in overseeing fitness equipment extractions and installations.
Find and initiate community events and other outreach activities to promote and represent our company at.
Manage club inventory and communicate on placing necessary orders.
Work closely with the AM to prepare for potential future GM roles through mentoring, feedback, delegation, and day-to-day operations.
Authorize expenditures and refunds, and make necessary bank deposits.
Maintain availability while off shift to be a direct contact to help field operational questions and/or emergencies.
Ensure club operations are running and all work shifts are covered at all times.
Fill in (or ensure appropriate coverage) for the AM when they are unavailable to work as scheduled.