General Manager

Aire Serv of the Emerald Coast•Miramar Beach, FL

12d•$55,000 - $90,000•Onsite

About The Position

Aire Serv of the Emerald Coast is a locally owned HVAC service company serving Destin and the surrounding Emerald Coast communities. We are hiring a General Manager to take over day-to-day operations and lead our next stage of growth. The General Manager runs the business day to day so the owner can step back from daily operations. You will be accountable for service quality, team performance, and financial results, with real authority to make decisions and grow the company.

Requirements

7+ years in HVAC service, including at least 2 years leading a team (lead technician, service manager, dispatch supervisor, or similar)
Strong knowledge of residential HVAC service and how jobs are diagnosed, quoted, and completed
Comfortable reading a P&L and working with job costing, margins, and KPIs
Experience with service management software such as Service Titan.
Clear communicator with customers, technicians, and office staff
Valid driver’s license and ability to pass a background check

Nice To Haves

Florida HVAC contractor license (such as CAC) or willingness to work toward one
EPA 608 certification
Sales or estimating experience, and experience growing a small business

Responsibilities

Oversee dispatch, scheduling, and job flow for the technicians and helper
Supervise and coach the customer service team so calls, bookings, and follow-ups are handled promptly
Resolve escalated customer issues and protect the company’s reputation
Manage parts inventory, trucks, and vendor relationships so jobs are not delayed
Own the weekly and monthly numbers: revenue, job costing, gross margin, callbacks, and technician productivity
Work with the owner on pricing, estimates, and budgets
Control expenses and purchasing within approved authority
Build the service-agreement base and repeat business
Recruit, hire, and onboard technicians and support staff as demand grows
Partner with the owner on marketing, lead sources, and online reviews
Identify new revenue opportunities, including system replacements and installs
Set clear expectations, hold regular one-on-ones, and give timely feedback and training
Build a culture of accountability, safety, and great customer service
Make sure work follows Florida licensing, permitting, refrigerant handling, and safety requirements
Keep accurate records for jobs, warranties, and required documentation