General Manager - Arlington TX

Petco•SW Arlington, TX

1d•Onsite

About The Position

As a General Manager, you lead a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. You are accountable for people, performance, and processes, and serve as a role model for effective leadership. You build engaged teams, drive profitable growth, and ensure high standards of animal care, safety, and customer experience. The role includes leading and developing employees, managing sales and profitability, and ensuring operational excellence. You represent Petco in the community through local events, adoption initiatives, and partnerships. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor. Work is mostly indoors, though occasional duties may take place outside the center. The role requires flexible availability for operating hours, including evenings, weekends, and holidays, and limited travel may be required for training, meetings, or community engagement.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
High school diploma or GED preferred.
Completion of Petco leadership development programs may be required for internal candidates.
Ability to perform the essential functions of the role, with reasonable accommodation where applicable.

Responsibilities

Champion the health, safety, and humane care of animals and ensure Petco standards and policies are met.
Create a welcoming and supportive environment for pets and pet parents.
Attract, hire, train, coach, and develop diverse talent across the Pet Care Center.
Build an inclusive, collaborative, and energized team; coach in the moment and recognize successes.
Develop a strong leadership bench and succession plan.
Lead performance management, coaching, accountability, continuous learning, and career development for partners.
Drive sales growth, profitability, and operational excellence; meet or exceed business goals.
Analyze financial and operational results, reporting, audits, and center visits, and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community through local events, adoption initiatives, and partnerships.
Regularly engage with customers on the sales floor, including assisting customers and performing cashiering and point-of-sale transactions.