General Manager, Crotched Mountain Resort

Vail Resorts • Bennington, NH

2d • $95,000 - $135,000 • Onsite

About The Position

The General Manager at Crotched Mountain Resort has complete oversight, management and leadership of all aspects of resort operations, including but not limited to, mountain operations, transportation and parking, summer operations, food and beverage, ski and snowboard school, base operations, special events, guest services, community relations, resort safety, and other areas as applicable. The GM for Crotched Mountain Resort also has matrix oversight for finance, sales & marketing, communications, human resources, governmental affairs, and resort safety.

Requirements

• Bachelor’s Degree
• 5+ years in leadership role within the hospitality or travel & leisure industry
• 3+ years in senior management role and managing multiple departments within the hospitality or travel & leisure industry
• Microsoft Windows, Microsoft Office fluency
• Written communication and public speaking skills
• Demonstrated financial management skills.

Nice To Haves

• Training in leadership, performance and goal setting.
• Knowledge of all compliance areas of oversight through regulatory agencies.

Responsibilities

• Prioritize and adapt in constantly changing business and environmental setting.
• Be accountable for all business performance of the Resort including expense management and revenue generation while meeting or exceeding all metrics and goals.
• Lead a sphere of influence that includes direct management of resort functions and indirect partnership of corporate functions including Sales & Marketing, Information Technology, Finance, HR, Development, and others.
• Successfully recruit, hire, coach, and develop an industry leading management team; ensure management team is aligned with ‘Vail Resorts’ strategies, goals, values, and stakeholders.
• Ensure all Resort records are updated and that the necessary permits are in place for continued operation and ski areas are fully compliant with local, state, and federal rules and laws. Ensure compliance with all internal policies.
• Oversight review of all workers compensation and property loss reports in all resort operation departments in order to make adjustments and improve performance.
• Create a positive work culture that has an unwavering commitment to providing the best experience possible for every guest, focusing on continuous improvement where every employee is proud to work for the Resort.
• Ensure that the guest and employee experience is nothing short of an Experience of a Lifetime. Meet or exceed all metrics and goals.
• Establish healthy and continual communication norms throughout the Resort. Participate in formal meetings and best practices groups and stay in regular communication with colleagues throughout Vail Resorts.
• Be responsible for safety and security of employees and guests (workers compensation and property loss), creating a positive employee experience and culture.
• Become a leader in the region and community through the development and execution of progressive and smart strategic master and capital plans.
• Build and sustain strong, positive relationships with key community stakeholders. This includes city, county, and state agencies and media - leading these groups toward alignment with key Resort and company goals and initiatives.
• Maintain and increase subject matter expertise of ski and snowboard industry, stay abreast of industry trends and news, increase industry relationships, and use expertise to influence positive change throughout Vail Resorts.
• Other duties as assigned.

Benefits

• Free passes for employees
• Employee discounted lift tickets for friends and family
• Free ski lessons
• Employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans
• Annual bonus
• Equity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager