General Manager

Club Pilates•Grandville, MI

30d•Onsite

About The Position

Born in San Diego in 2007, Club Pilates has expanded across the nation and internationally, bringing Pilates to hundreds of thousands of people worldwide. Pure to Joseph Pilates' original Reformer-based Contrology Method, but modernized with group practice and expanded state-of-the-art equipment, Club Pilates offers high-quality, life-changing training at a surprisingly affordable price. We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life. And best of all, we believe that you can start anytime. The General Manager is responsible for the overall performance of the studio, including membership growth, sales execution, team leadership, and operational excellence. The role ensures a consistent and high quality member experience while driving revenue and maintaining strong operational standards across the studio. This is a full time position. The studio operates seven days a week and the GM is on call. Flexibility for evenings, weekends, and community events is required.

Requirements

2 or more years of sales leadership experience in retail, service, or fitness with a proven track record of personally generating sales and coaching a team to do the same
Comfortable owning a revenue number and being held accountable to monthly membership goals
Strong communication skills in English
Highly organized, reliable, and able to manage multiple priorities with a high level of ownership
Ability to read studio performance data and use it to make smart decisions
Proficiency with computers and studio software. ClubReady experience is a plus.

Nice To Haves

ClubReady experience is a plus.

Responsibilities

Drive membership sales and support overall studio revenue performance
Lead the studio sales process including lead management, intro class conversion, and member retention
Oversee day-to-day studio operations and staff management
Support lead generation through community outreach, partnerships, networking, and local events
Lead and supervise Sales Associates, supporting performance and accountability
Manage Sales Associate scheduling and ensure appropriate front desk coverage
Oversee the member experience and resolve customer service issues using sound judgment
Maintain proficiency in ClubReady and review studio performance reports
Maintain studio presentation and operational standards
Ensure compliance with Club Pilates policies and procedures