General Manager (Career Opportunities)

Destination Pet, LLC•Mankato, MN

7d•$50,000 - $65,000•Onsite

About The Position

Destination Pet is seeking a passionate and driven General Manager to lead our team at the Pet Me Scratch Me - Onalaska location. As a General Manager, you will be responsible for all day-to-day operations of the facility, including hiring, coaching, training, scheduling, inventory management, budget management, and ensuring exceptional customer satisfaction. We are a pet-obsessed company revolutionizing the pet industry and looking for individuals who want to be part of a united team that elevates the love and lives of pet families.

Requirements

BS/BA is a plus.
Passionate team player and strong motivator.
Strong background in driving performance excellence through strong people management.
Five plus years in full P&L management responsibility, preferably in hospitality, service, and/or retail environments.
Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and the ability to interact professionally and effectively with co-workers, clients, and the general public.
Proficiency in computer applications including Microsoft Office Suite and database applications.
Ability to multi-task with strong time management skills.
Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Exceptional strong customer service experience and skills.
Veterinary, boarding, and/or grooming experience required.
Experience in managing inventory and accounts payable.

Responsibilities

Supports the mission, vision, culture and policies of Destination Pet.
Ensures exceptional customer service through personal contact, associate training, resolution of customer complaints, and delivery of services.
Collaborates with Destination Pet Support Staff (Operations, HR, Marketing, Facilities, Legal, etc.).
Ensures the cohesiveness of all aspects of pet care services and cross-training where necessary.
Manages all staff at the center: recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.
Oversees staff scheduling to ensure outstanding service while managing to a set budget.
Manages center payroll and ensures timely approval.
Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws (OSHA, EEOC, ADA, Fair Labor Practices).
Ensures employee safety through safety training, enforcement of safe-handling rules, and compliance with safety policies.
Prepares and delivers annual performance reviews to team members.
Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
Resolves customer and staff complaints.
Actively manages center’s social media accounts through weekly postings and replying to customer comments.
Creates, implements, and executes local marketing programs to acquire new customers and grow sales.
Attends community events and partners with local businesses to promote Destination Pet services.
Maintains appropriate inventory of supplies; reorders and restocks as necessary.
Monitors and manages all computer systems in the center.
Addresses center maintenance needs to maintain a safe and comfortable environment.
Utilizes financial reports and statistics.
Responsible for cash management, including accepting payments and end-of-day cash drawer balance.
Ensures bank deposits are completed as needed.
Promotes and markets Destination Pet’s programs and services in the community.
Assists other team members as needed.
Performs other duties as assigned.