Onsite General Manager (Homestead)

RealManage•Schertz, TX

5d•$80,000 - $85,000•Onsite

About The Position

The Onsite General Manager serves as the Chief Operating Officer of the Home/Condo Owners Association. This position has ultimate responsibility for the day-to-day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.

Requirements

Minimum of three - five (3-5) years Homeowner Association (HOA) Management experience required
Bachelor’s degree preferred. Associates degree or relevant experience required
Previous onsite management experience strongly preferred
CMCA certification preferred
AMS and PCAM certifications are a plus
Strong interpersonal, supervisory and customer service skills
Able to set priorities, plan, organize, and delegate effectively
Strong written and verbal communication skills. Must have command of the English language both written and verbal.
Excellent phone etiquette
Ability to work effectively under time constraints and deadlines
Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger

Nice To Haves

AMS and PCAM certifications are a plus

Responsibilities

Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors
Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
Directs the work of all department managers
Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget
Responsible for the timely preparation of monthly financial reports to the Board of Directors
Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
Oversees the impact and effect of association policies/programs/processes. Recommends changes as needed
Monitors quality of association products and services to ensure maximum member and guest satisfaction
Secures and protects all the association assets
Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements
Coordinates with Board of Directors on the development and implementation of all strategic plans
Issue and update vehicle access transponders and data entry in the Gate House for new owners, renters, and current owners with new vehicles
Point of contact for various association committees. Work closely with Committee Chairs on audits, purchases, work orders, contract signing, and saving files in appropriate locations, overseeing payment to vendors on time and with the Committee Chair's approval.
Committee Chair organizational charts, update charters annually, and code of conduct
Create community alerts and communications
Assist with special projects as directed by the board
Create job requisitions for all open positions; supervise, train, and develop onsite staff, including seasonal pool attendants; draft and revise annual pool membership forms; approve time off and hourly punch change requests; conduct monthly one-on-one meetings with office staff and annual performance management reviews; onboard all new employees; and conduct discipline write-ups and documentation per company policies.
Ensure office coverage when employees are on vacation. Monitor PTO and maintain staff vacation calendar.
Meet daily with maintenance to review work priorities and adjust where needed
Weekly board email updates
Board Meeting Preparation: Send a call for committee reports by the 3rd of each month and a follow-up one week before the deadline. Note committees requesting time before the board to be added to the new business section of the agenda. Zoom meeting scheduling, assembling owner and board packets, including agenda, minutes, committee reports, proposals for consideration and approval, and new policies if applicable. Send owner questions to the Board president before the meeting, and schedule meeting announcement to owners one week before meeting. Print and prepare Board packets for pickup on Wednesday before the meeting
Board Meeting follow-up: Draft meeting minutes within a week of the meeting for the Secretary to review, upload approved minutes to relevant web locations, and create a list of action items to be completed before the next board meeting. Notify contractors of bid approval, file approved policies with the county, and update owners on the outcome of their requests presented at the Executive Session
Executive session meeting set up
Annual Meeting preparation. Note: annual meeting is on a Saturday
Association secondary website Webmaster: Review and approve or decline membership requests and update the calendar, events, policies, newsletters, minutes, office hours, and staff contact information
Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies
Evaluates committee activities that report to the General Manager
Ensures compliance with purchasing policies and procedures
Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities
Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
Supports internal controls

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
Education Reimbursement for industry related classes
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays