General Manager

Ski'S Truck & Rv Sales•Rockville, IN

5d•Onsite

About The Position

Ski's Truck & RV Sales is looking for a motivated General Manager to serve as the senior leader of the dealership, overseeing all operational aspects including Sales, Service, Finance, Administration, and Customer Experience. This role is responsible for driving performance, employee development, customer satisfaction, and profitability, while representing our company’s mission, values, and brand at the highest level.

Requirements

High school diploma or equivalent required; bachelor’s degree preferred.
1-3 years of multi-department dealership management experience, preferably at the GSM or GM level.
Leadership/Vision: Inspires and motivates others; sets clear goals and leads by example.
Customer Service: Responds to customer needs and concerns professionally and promptly.
People Development: Coaches team members, provides feedback, and supports long-term career growth.
Financial Acumen: Understands dealership financials, budgeting, and cost controls.
Technology Use: Utilizes technology to improve operations; adapts to new systems quickly.
Ethics/Integrity: Models professional behavior aligned with the company’s core values.
Problem Solving: Analyzes situations, identifies solutions, and resolves issues effectively.
Communication: Communicates clearly and persuasively with employees, leadership, and customers.

Nice To Haves

RV industry experience highly preferred.

Responsibilities

Direct all store operations across departments including Sales, Finance, Service, Warranty, and Customer Care.
Set performance goals for the dealership and regularly monitor financial metrics such as profitability, expense control, and net revenue.
Collaborate with department managers to optimize staffing, scheduling, and workflow efficiency.
Recruit, train, coach, and retain high-performing staff across all departments.
Conduct regular performance reviews, set clear expectations, and build a culture of accountability and engagement.
Provide leadership development and succession planning to build future leaders within the dealership.
Ensure high levels of customer satisfaction and loyalty through effective processes and team behavior.
Personally handle escalated customer concerns and complaints, ensuring swift resolution and customer retention.
Represent and promote the company brand with professionalism, integrity, and consistency.
Monitor profit/loss (P&L) statements, budgets, and departmental financial performance.
Track and approve expenditures to ensure adherence to budget goals.
Work with the marketing team to determine effective advertising strategies.
Stay informed on market trends, competitive landscape, and customer behaviors to adjust business plans accordingly.
Communicate consistently and transparently with store teams and corporate leadership regarding performance, risks, and opportunities.
Familiarity with Document Management Systems and Customer Relationship Management Systems.