General Manager

Maxx Fitness Clubs•Southbury, CT

19d•Onsite

About The Position

The General Manager is responsible for ensuring the smooth, efficient and profitable operation of a club with a focus on driving membership sales, member satisfaction, personnel training and employee development. The General Manager ensures the fiscal effectiveness of all profit centers and provides leadership to accomplish overall departmental objectives. Our General Manager will work hand in hand with their management team to guarantee operational excellence. We are a rapidly growing company that is looking for Managers on our team to want to grow their careers with us. We believe in promoting within and ensuring growth opportunities for our employees. Effectively manage and communicate Policies and Procedures set by corporate and make sure they are being uniformly enforced. Creates a positive and healthy workplace that fosters constant and never-ending improvement. Provides the time to coach, train and develop each staff member's sales and customer service skills through practice and training. Provides feedback and positive reinforcement on a regular basis to encourage and motivate staff.

Requirements

Must show a proven track record of success in sales.
Must have sales and operations experience.
Must have a positive attitude, be team oriented, a good leader, and career driven.
At least three years of management experience in a sales/revenue generation environment, including direct experience in profit and loss management and staff management.
Fitness club management experience preferred
Must be able to work at least 48 hours per week, or other hours necessitated by business needs.
Ability to develop a high performing team
Ability to achieve measurable results
Ability to create an environment of mutual respect, trust and accountability
Ability to drive membership sales
Ability to control payroll costs
Ability to prevent and resolve staff or member conflict
Ability to deliver a high level of customer service
Ability to plan and organize the work necessary to run a successful club
Serve as a role model for employees
Communicate effectively by holding weekly and individual meeting with all key club personnel.
Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
The ability to make decisions and solve problems involving varied levels of complexity, ambiguity, and risk.

Nice To Haves

Experience in the fitness industry a plus but not required.
Demonstrated experience managing and growing member base
Demonstrated ability to drive sales both personally and through support of membership staff
Excellent communication, time management, organizational and follow-up skills
Computer literacy
AED/CPR Certification (preferred)

Responsibilities

Accountable for the daily, monthly and yearly financial performance of the club while driving revenue and managing expenses.
Ensure the club is meeting or exceeding the daily, monthly and yearly membership forecast.
Oversees the Fitness Manager and Fitness Classes to ensure that the Key Performance Indicators (KPI's) are met.
Works in collaboration with the personal training department to ensure the club is meeting or exceeding the daily, monthly and yearly personal training forecast.
Ensures that the ancillary departments are achieving or exceeding revenue targets by providing the guidance and direction the team needs to effectively hit these goals.
Prepare the club's success on a daily basis by putting a plan and effectively communicating that plan to the team on how to reach the daily goals.
Understands the company's core values and overall culture of the business, leading by example and holding all employees accountable and holding to the club standards.
Works closely with the corporate team on making the decision to hire all sales and training staff at the club.
Arranges meetings with underperforming staff to provide a coaching session and a progress improvement plan.
Meets with the Fitness Manager daily to strategize on how to get the personal training department to goal.
Takes the time to coach and teach the Fitness Manager and staff.
Meets with the personal trainers on a daily basis to make a plan on how each individual trainer is going to get to goal each month.
Takes that time to coach and teach how that trainer will be successful.
Attends monthly management meetings with corporate staff to present their club's performance and overview of the current club status.
Conducts monthly reviews of the employees.
Personally conducts or appoints staff members to walk through of their club hourly to ensure that the equipment, locker rooms and overall facility maintenance are meeting the standards.
Team performance and effectiveness
Member satisfaction and retention
Membership sales
Facilitate integration of personal training into the tours
Ensure Personal Training team follows proper procedures in session redemption.
Oversee personal training manager in ensuring all components of departmental objectives are satisfied.
Track completion of opening/closing checklists, repairs & maintenance log, locker log and cleaning checklist.
Ensure proper inventory of maintenance parts.
Monitor flagged check-in's to increase revenue and collections.
Assist in the processing/submission and approval of payroll.