General Manager
About The Position
dnata is a global air and travel services provider connecting people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. The company's purpose is to deliver on the promises its customers make, with a vision to be the world's most admired air and travel services provider. dnata USA operates at 27 major airports in the US, handling significant volumes of cargo, passengers, and flights. The General Manager role is essential for optimizing operational efficiencies, promoting a productive workforce, leading a safety-centric culture, maintaining compliance, driving customer service, and fulfilling customer promises.
Requirements
- Bachelor's degree or 6+ years related experience and/or training, or equivalent combination of education and experience.
- Full knowledge of airline ramp service handling procedures, aviation safety and security procedures.
- Effective communication skills.
- Analytical and organizational skills.
- Proficient in Microsoft Office.
- Must be comfortable working nights, weekends, holidays, and in all weather conditions.
- Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.
- Travel as required.
Responsibilities
- Lead a safety centric culture through consistent execution and implementation of company resources and processes.
- Responsible for the day-to-day administration and operation of the SMS/IMS at the station level.
- Ensure that your station operates in compliance with all company policies and procedures, and adheres to the company's mission, vision, and values statements.
- Ensure consistent practices and processes are utilized around asset management, financial reporting, state, and local government regulations.
- Direct management and supervisory staff responsible for the primary business functions at the Station.
- Direct and participate in the acquisition, training, and on-boarding of team members.
- Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments.
- Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.
- Establish and maintain a structured communication process between departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company.
- Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.
- Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.
- Encourage employee suggestions and involvement in the improvement and growth of the Station, its processes, and people.
- Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
