General Manager

Shackelford- Wayne County • Waynesboro, TN

9d • Hybrid

About The Position

This position is accountable for overseeing the operations of funeral home and/or cemetery location(s) to ensure the expectations of client families and their guest are exceeded. The General Manager oversees the management of resources and day-to-day operations, establishes a financial plan, and ensures goals and objectives are met each year. This role involves analyzing activities, costs, operations, and forecast data to determine location progress toward goals and objectives. The General Manager must understand and monitor compliance of Federal, state and local laws and regulations for the operation of a cemetery, cemetery sales, crematory and funeral home. They develop and monitor quality relationships with suppliers to ensure that products and services offered add value to client family satisfaction and market share growth. Additionally, they ensure that all business operation permits are current and applied for in a timely manner, monitor and manage financial results, and prepare and manage capital requests and expenditures. This position provides a high level of coaching, mentoring, and development to department heads and location staff, ensures that family surveys and follow-up calls are completed, and conducts inspections of all facilities, grounds, and locations to ensure they are maintained to standards. The General Manager develops and implements marketing plans to expand the location's exposure in the community, sponsors on-site community events, and develops relationships with community businesses and leaders. They also assist direct reports with setting and meeting their goals, encourage the development of new service offerings, and perform other duties as assigned.

Requirements

• Four-year degree or equivalent combination of education and experience required.
• Valid state issued driver’s license in good standing and acceptable driving record.
• Demonstrated willingness to participate in growing market share through community involvement.
• Able to read, write and speak English fluently.
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

Nice To Haves

• Bachelor’s degree strongly preferred.
• Cemetery management experience desired.
• Experience with analyzing finance reports to determine actions to maintain and/or improve the location’s performance strongly preferred.
• Bilingual is a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred.

Responsibilities

• Oversees the management of resources and day-to-day operations.
• Establishes a financial plan and ensure goals and objectives are met each year.
• Analyze activities, costs, operations, and forecast data to determine location progress toward goals and objectives.
• Understands and monitors compliance of Federal, state and local laws and regulations for operation of a cemetery, cemetery sales, crematory and funeral home.
• Develops and monitors quality relationships with suppliers in order to ensure that products and services offered to the business add value to client family satisfaction and market share growth.
• Ensures that all business operation permits are current and applied for in a timely manner.
• Monitors and manage financial results in a manner that meets or exceeds standards.
• Prepares and manages capital requests and expenditures.
• Provides a high level of coaching, mentoring and development to department heads and location staff.
• Ensures that family survey and family service follow up calls are completed.
• Inspections of all facilities, grounds and locations to ensure all are maintained to standards.
• Develops and implement marketing plans to expand exposure of the location in the community.
• Sponsors on-site community events that promote the business to the community.
• Develops relationships with community businesses and leaders.
• Assists direct reports with setting and meeting their goals.
• Encourages the development of new service offerings.
• Performs projects and other duties as assigned.
• Hiring, firing, performance management and disciplinary actions as needed.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree