General Manager (Class A Office/Retail)

Related•New York, NY

1d•Onsite

About The Position

At the heart of Columbus Circle, Deutsche Bank Center is more than 1.1 million square feet of premier office space—it is a landmark where world-class business, hospitality, retail, entertainment, and culture converge. As General Manager, you will have the opportunity to shape the day-to-day experience and long-term performance of an exceptionally complex, high-profile asset. This is a role for a seasoned commercial real estate leader who thrives at the intersection of operational excellence, financial performance, and exceptional service. You will lead a sophisticated onsite team, partner with executive stakeholders, oversee critical building operations and capital initiatives, and serve as a trusted leader to some of the property’s most important tenants and partners. At Deutsche Bank Center, the standard is exceptionally high. The opportunity is equally so. Building Information: Deutsche Bank Center | Related. You will provide strategic and day-to-day leadership across building operations, engineering, capital improvements, tenant relations, vendor management, financial performance, compliance, risk management, and service delivery. The ideal candidate is an accomplished commercial real estate leader with a proven track record managing large-scale, Class A or trophy office assets and/or complex mixed-use properties. This individual must bring strong executive presence, exceptional operational judgment, financial acumen, and a hospitality-driven approach to tenant and stakeholder relationships. Reporting to senior leadership, you will partner closely with asset management, accounting, leasing, construction, engineering, security, legal, and other internal and external stakeholders to ensure Deutsche Bank Center operates at the highest standards of excellence.

Requirements

Bachelor's degree in business, real estate, property management, engineering, or a related field preferred.
10+ years of progressive experience in commercial real estate/property management with significant experience in Class A Commercial/Office/Retail setting.
Proven experience managing large-scale Class A, trophy, institutional-quality office assets and/or complex mixed-use properties.
Experience managing highly visible properties with sophisticated tenants, demanding service expectations, and multiple internal and external stakeholders.
Demonstrated experience leading onsite teams and third-party service providers.
Strong background in budgeting, forecasting, financial reporting, vendor management, capital projects, compliance, and operational planning.
Experience in New York City commercial real estate and familiarity with NYC building operations and regulatory requirements strongly preferred.
Executive presence with the ability to confidently represent the property and organization with senior executives, institutional stakeholders, tenants, and partners.
Exceptional operational leadership with the ability to manage complexity while maintaining a high level of attention to detail.
Hospitality mindset and a demonstrated commitment to delivering a premium tenant experience.
Strong financial acumen with the ability to connect operational decisions to asset performance.
Excellent judgment, problem-solving, and decision-making skills.
Proven ability to lead through complex situations, competing priorities, and high-pressure environments.
Exceptional communication, relationship-building, negotiation, and influencing skills.
Strong organizational skills and the ability to establish accountability across teams and vendors.
Demonstrated commitment to operational excellence, continuous improvement, and service excellence.
High level of integrity, discretion, professionalism, and accountability.
Proficiency with Yardi, CMMS platforms, Microsoft Office Suite, and other property management technologies preferred.

Nice To Haves

Experience in New York City commercial real estate and familiarity with NYC building operations and regulatory requirements strongly preferred.
Proficiency with Yardi, CMMS platforms, Microsoft Office Suite, and other property management technologies preferred.

Responsibilities

Provide strategic and operational leadership for the day-to-day management of Deutsche Bank Center.
Establish and maintain best-in-class operating standards, policies, procedures, and protocols across all areas of property management.
Lead the onsite management team, establishing a culture of accountability, professionalism, collaboration, and continuous improvement.
Oversee building engineering, maintenance, life-safety systems, security, cleaning, common areas, tenant services, and overall physical plant performance.
Ensure the property consistently meets the highest standards for quality, reliability, cleanliness, presentation, and service.
Develop and implement proactive operating strategies that maximize building performance while minimizing tenant disruption.
Oversee capital improvements, infrastructure initiatives, building projects, and tenant construction activity from an operational perspective.
Ensure seamless coordination between building operations, leasing, construction, and tenant improvement activities.
Identify operational risks and opportunities and develop solutions that enhance asset performance, efficiency, and resiliency.
Serve as a senior point of contact for key tenants and stakeholders, cultivating trusted, long-term relationships.
Deliver a high-touch, hospitality-driven tenant experience consistent with the standards of a premier Related property.
Establish a service culture focused on responsiveness, professionalism, discretion, and accountability.
Anticipate tenant needs and proactively address issues before they escalate.
Oversee communication protocols for building operations, incidents, projects, disruptions, and other tenant-facing matters.
Maintain strong relationships with tenants, ownership representatives, vendors, consultants, and other stakeholders.
Ensure tenant concerns, service requests, and operational issues are addressed efficiently and with appropriate follow-through.
Lead the selection, engagement, performance management, and oversight of third-party vendors and service providers.
Negotiate and manage vendor contracts while ensuring competitive pricing, service quality, and alignment with property objectives.
Establish clear service expectations, performance standards, and KPIs for key vendors.
Hold service providers accountable for performance and continuously evaluate opportunities to improve quality and efficiency.
Ensure vendors operate in accordance with property standards, contractual requirements, safety protocols, and applicable regulations.
Lead the development and management of the property's annual operating budget, capital budget, forecasts, and long-range financial plans.
Monitor operating expenses, revenue, cash flow, and overall financial performance.
Partner closely with Asset Management, Property Controllers, Senior Accountants, and other stakeholders on financial reporting and variance analysis.
Identify opportunities for cost control, operational efficiencies, and value creation without compromising service or asset quality.
Review and approve invoices, contracts, expenditures, and financial commitments in accordance with company policies.
Prepare and present financial and operational performance updates to senior leadership.
Use financial and operational data to inform decision-making and improve overall asset performance.
Ensure compliance with all applicable federal, state, and local laws, codes, regulations, and company policies.
Maintain strong oversight of NYC Department of Buildings requirements, permits, inspections, certifications, and compliance-related matters.
Partner with engineering, security, legal, and other stakeholders to proactively identify and mitigate operational and safety risks.
Ensure accurate and timely documentation of incidents, insurance matters, regulatory requirements, and building records.
Maintain a high standard of ethics, integrity, confidentiality, and professional conduct.
Provide operational leadership and oversight during capital improvements, infrastructure projects, tenant fit-outs, and other major building initiatives.
Partner with construction and project teams to ensure projects are executed safely, efficiently, and with minimal disruption to tenants.
Review project plans from an operational perspective and identify potential impacts to building systems, tenant experience, and ongoing operations.
Ensure smooth integration of completed projects into ongoing building operations.
Leverage property management technology, CMMS platforms, building systems, and data to improve operational performance.
Evaluate processes and systems to identify opportunities for greater efficiency, transparency, and service excellence.
Champion continuous improvement initiatives that enhance the tenant experience and strengthen building operations.
Stay current on emerging trends, technologies, and best practices in commercial real estate operations.