General Manager - Hendersonville, TN

Pilot Companies LLC•Hendersonville, TN

11d•$50,000 - $55,000•Onsite

About The Position

The General Manager is responsible for overseeing all aspects of restaurant operations, including staff management, inventory control, customer service, and financial performance. This role involves supervising managers and team members to ensure adherence to company policies, labor goals, and operational standards. The General Manager plays a key role in fostering a positive work environment, resolving customer issues, and driving business success.

Requirements

Experience with POS systems and cash registers
Basic computer knowledge
Good math skills
Excellent communication skills
Ability to effectively resolve complaints

Nice To Haves

Manager certificate is a plus

Responsibilities

Supervising managers on correct opening/closing procedures and adherence to company and labor policies.
Overseeing that managers and staff members commit to order accuracy and exceptional guest service.
Supervising and controlling daily and weekly inventory, chicken counts, and waste.
Ensuring the management team controls staff to maintain a professional, safe, and orderly work environment.
Ensuring managers handle customer complaints correctly and intervening when necessary.
Assisting with operational duties to ensure cleaning schedules are met while other managers delegate tasks.
Creating weekly schedules and ensuring labor goals and percentages are met.
Ensuring daily inventory is completed on all shifts.
Ensuring truck orders are made appropriately to meet food cost goals.
Approving weekly inventory and ensuring accurate record-keeping with accurate cost of goods.
Identifying and resolving issues with cost of goods discrepancies.
Recruiting, orienting, training, assigning, and scheduling team members.
Managing all cash handling in the store.
Collaborating with the District Manager on performance management, including coaching, counseling, and disciplining team members.
Communicating job expectations, monitoring and reviewing employee performance, and enforcing policies and procedures.
Performing regular restaurant inspections to ensure the team meets standards.
Providing a great culture and environment within the staff.
Correcting service issues with grace and courtesy to cultivate happy, returning customers.
Maintaining a safe, secure, and healthy facility environment by establishing and enforcing sanitation and safety procedures, proper injury reporting, equipment maintenance, and complying with legal regulations.
Developing all in-store managers.