General Manager

Schweiger Dermatology Group • Hillsborough, NJ

30d • $55,000 - $73,000 • Onsite

About The Position

Schweiger is a leading dermatology practice with a significant national presence, operating over 170 offices across multiple states and employing over 580 healthcare providers. The practice offers comprehensive medical, cosmetic, and surgical dermatology and allergy services, serving millions of patients annually. Schweiger is committed to providing the Ultimate Patient Experience and fostering a positive work environment. The company has been recognized for its rapid growth and has achieved Great Place to Work certification. This role is crucial in overseeing respective centers, teams, and processes to enhance operational performance and build capable teams.

Requirements

• 2 or more years of leadership experience preferred.
• Healthcare administration or management background preferred.
• Strong computer literacy.
• Leadership qualities with good communication skills.
• Conflict resolution skills.
• Dermatology experience preferred.
• Working knowledge of HIPAA & OSHA compliance.
• Knowledge and Proactive Critical Thinking – advanced level knowledge of all company systems such as Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology and inter-center communication tools.
• Leadership and Growth Oriented – experienced and processes oriented high growth leader with track record for finding innovative ways to grow revenue and increase margins.
• Strategic and Efficient Planning - prepares for what is ahead with a focus on data, details, and analysis. Able to execute efficiently and thoughtful with minimal wasted/prolonged timing.
• Honesty/integrity/culture inspiring – earns trust with staff, providers and patients and maintains confidence. Deliver message with a kind, empathic, firm but direct and honest way.
• Talent Appreciation - inspires, motivates, coaches, and develops others. Listens well and continuously learns and seeks advice and feedback from others.
• Team Builder, leader, and manager – creates a culture of positivity.
• Effective Communicator - Communicates passionately, effectively, and persuasively across a diverse set of stakeholders. Able to create processes and structures to facilitate effective communication both internally and externally. Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving.
• Organized Planning and Results Oriented - relentlessly pursues ongoing improvement and results. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities. Creates a culture of mutual accountability. Plans, organizes, schedules and budgets in an efficient, productive manger. Focuses on key priorities.

Nice To Haves

• 2 or more years of leadership experience.
• Healthcare administration or management background.
• Dermatology experience.

Responsibilities

• Develop a high-performing team that delivers excellent operational outcomes and processes.
• Foster a culture of positivity, aiming for a Net Promoter Score (NPS) for providers and staff above 82%.
• Serve as a stable operations leader, demonstrating strong leadership to achieve Key Performance Indicators (KPIs) and measurable goals.
• Optimize operational processes to meet goals, including managing staffing percentages and adhering to budgets.
• Effectively collaborate with other company departments and teams to achieve successful results.
• Drive key change and transformation initiatives aligned with organizational strategic goals.
• Audit Standard Operating Procedures (SOPs) and ensure compliance at all center levels.
• Support providers and coach/develop staff to ensure they are high performers.
• Hold the team accountable for C.A.R.E Core Habits.
• Build and develop a capable and competent office team in a cost-effective manner.
• Promote a culture of continued education and training through cross-training employees.
• Manage, develop, and coach staff.
• Achieve monthly center goals and KPIs, tracking financial and patient satisfaction goals.
• Ensure staffing, medical supplies, and office supplies remain within specified guidance figures.
• Promote a culture of positivity and contribute to the company's long-term sustainability.
• Obtain high levels of patient satisfaction, aiming for an NPS above 82%, resolving patient messages within 24 hours, and maintaining 4/5 Star external reviews.
• Ensure smooth office operations and site-level autonomy, resolving most problems independently.
• Create a positive and respectful center environment.
• Ensure all audit logs are completed daily.
• Cross-train staff for versatile staffing.
• Conduct monthly staff meetings.
• Manage inventory and cash as per SOP guidelines.
• Conduct scheduled on-site visits to offices.
• Serve as the first line of contact for front desk and MA issues.
• Ensure accuracy of appointments for two days ahead.
• Collaborate with the Patient Service Center (PSC) on office and provider updates.
• Take responsibility for coaching and learning sessions when office teams make mistakes.
• Ensure knowledge of CLIA needs and work with the lab to maintain up-to-date information for Mohs cases.
• Perform other duties as assigned by a supervisor.

Benefits

• Medical (Virtual Care included)
• HSA/FSA
• Dental
• Vision
• 401K
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings available for public transit commuters
• Your birthday is an additional personal holiday
• Employee discounts on Schweiger skin care products & cosmetic services

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed